Business ProfileforRiverside RV, Inc.

I was very pleased with my RIVERSIDE Retro camper until I was driving 25 mph through a small town in ******* when the welds holding the tongue to the rest of the frame failed completely, dropping the tongue on the ground and grinding through my electric cable and propane line. Thank God I had the propane tank off or there surely would have been an explosion and fire, and my suburban's 30 gallon gas tank is behind the rear axle Before the wrecker driver touched my trailer he said "It must have a ******* frame. They're having lots of problems." He was right. Neither Riverside, who built the trailer, nor *******, who supplied the frame, will stand behind their work, despite their claims on the website that they want everyone to have good experiences with them. Neither company issued a recall or alerted owners to check their frames. ******* is involved in a class action lawsuit from 2020 so they know their components are failing. Riverside said they'd "go bankrupt if they warranted their trailers more than 2 years." They blamed me - I must have overloaded it, or didn't store it properly, etc.. Not true. ******* also said no warranty for me. This isn't a broken fridge - THIS IS A LIFE THREATENING CATASTROPHIC FAILURE. AND THE PEOPLE DRIVING THESE TRAILERS ARE IN DANGER! Everyone driving near me was at risk when the welds failed. I'm also out $2000 for repairs and my trailer is still not right. I am afraid to drive it until I can get the whole frame inspected. I have alerted NHTSA and Consumer rReports. If you own an RV, check who made your frame - ******* stickers are underneath between ball and ***** ******* makes components for many RV manufacturers. Get it inspected to stay safe. I wish I had known!! I am not so angry that it failed, but I'm furious that they have not and are not alerting customers to avoid potentially devastating consequences and beef up the frame before the trailer is damaged and people are seriously injured.