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ComplaintsforTidal Wave Auto Spa
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Complaint Details
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Initial Complaint
04/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
New car wash opened and offered one month for $9.97 with cancel anytime before the next month being charged full price of $49.97. My membership was ending April 30. Before I could cancel j was charged 4 days prior to my membership ending the $49.97 for the next month! I was charged on a sat when customer seevice was closed and didn't re open until Monday. I talked to someone and they said they can't refund it because I didn't call in time! Well I called emailed before my due date was up to cancel but they should not charge the next month until the due date! Not 4 days before. It's listed on their website "cancel anytime!" 100s of people have the same issue and the disclosure is bad and poor customer service
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.