Business ProfileforBurgess Seed & Plant Company

Burgess Plant and Seed/Gurney/EBurgess should not be in business. THE most unprofessional company I have ever dealt with. On 5-21-23, I looked at the online catalog for Burgess Plant and Seed. I found a Crimson Rose and a Yellow Rose that I wanted. The catalog showed that both roses were in stock and ready for shipment. I immediately ordered both and paid with my credit card. Burgess advised at that time, that the items would arrive at my home between 6-5-23 and 6-9-23. On 6-10-23, I got on the Burgess website and checked my order. My order said that the items were available for shipping with an estimated shipping date between 6-12-23 and 6-17-23. I went onto my credit card account and saw that Burgess had debited my account for $58.18 on 5-23-23. On 6-12-23, I got on the Burgess website and found that the items were still available but the shipping date had changed. The new estimated shipping date was 6-13-23 to 6-18-23. On 6-13-23, I checked the website again and found that the items were still available with an estimated shipping date of 6-14-23 to 6-19-23. On 6-16-23, I thought I’d check my order status on the Burgess website and was surprised. The order number didn’t show the roses on the order. The only thing on the order was “Sweet Corn Honey ‘N’ Pearl Hybrid Kit” and it had been cancelled. I tried to get information on why the shipment was cancelled and why I was not notified by email. I was not able to get that information. It shows a severe lack of customer service to tell a customer that an item will be shipped and never ship it and ultimately cancel the order without telling to customer. At this time, my credit card has not been refunded. I will be posting this message on each and every “Review” website I can find. Burgess/Gurney should not be in business with the work ethic they have.