Customer ReviewsforBurgess Seed & Plant Company

Burgess Plant and Seed/Gurney/EBurgess should not be in business. THE most unprofessional company I have ever dealt with. On 5-21-23, I looked at the online catalog for Burgess Plant and Seed. I found a Crimson Rose and a Yellow Rose that I wanted. The catalog showed that both roses were in stock and ready for shipment. I immediately ordered both and paid with my credit card. Burgess advised at that time, that the items would arrive at my home between 6-5-23 and 6-9-23. On 6-10-23, I got on the Burgess website and checked my order. My order said that the items were available for shipping with an estimated shipping date between 6-12-23 and 6-17-23. I went onto my credit card account and saw that Burgess had debited my account for $58.18 on 5-23-23. On 6-12-23, I got on the Burgess website and found that the items were still available but the shipping date had changed. The new estimated shipping date was 6-13-23 to 6-18-23. On 6-13-23, I checked the website again and found that the items were still available with an estimated shipping date of 6-14-23 to 6-19-23. On 6-16-23, I thought I’d check my order status on the Burgess website and was surprised. The order number didn’t show the roses on the order. The only thing on the order was “Sweet Corn Honey ‘N’ Pearl Hybrid Kit” and it had been cancelled. I tried to get information on why the shipment was cancelled and why I was not notified by email. I was not able to get that information. It shows a severe lack of customer service to tell a customer that an item will be shipped and never ship it and ultimately cancel the order without telling to customer. At this time, my credit card has not been refunded. I will be posting this message on each and every “Review” website I can find. Burgess/Gurney should not be in business with the work ethic they have.

BEWARE!!! The worst plant supplier ever. The Butterfly bush plants shipped were dry in 2" pots of loose soil which was spilled in the box. The plastic mailing material was so tough to get off, some of the plants were damaged, unavoidably, in unpacking. Later in emails they were referred to as bare root plants. Nonsense! They were supposed to be legitimate butterfly bushes which are not sent (by reputable companies) bareroot. They arrived half dead and were completely dead within one to two days. Replacement plants were sent which also were dead within a day. Out of six ordered and replacements, I have a single plant living and one I am nursing. I believe something around 9 plants have arrived and died within a day. When I finally requested a refund, not wanting to waste anymore time with their sub par plants and shipping, they have issued a credit certificate to be used only on their website. Why would I want to get back on the dead plant merry-go-round? Their "free bonus" plant died, and two out of five of another group died. Avoid this and the related companies at all cost!!!

This so-called business doesn’t deserve even a one star rating. I Ordered 8 dogwood trees in July 2022 which according to their catalog were on sale 8/$16.99. Received 2 trees on 11/5/22 with no mention of sending the remaining 6. Also ordered 4 clematis plants in the spring & took a long time to receive; 2 of the plants died soon after planting in the ground. No response from this company. I’ll take my losses & never buy anything from Burgess again.