Business ProfileforStorage Squad LLC

As a longtime customer of Storage Squad (having used their service for every summer during my time in college), while having no complaints for their on-campus pickup and delivery service, they seem to have lost three of my items after an extended period of storage. I use ‘seem’ as their customer support would not confirm or deny if the items were lost even after more than two months of various calls, texts, and emails. I'm extremely disappointed with their customer support and I believe I have no other option other than filing a complaint. The missing items include two guitars (& their cases) and a large duffel bag. After graduating, I found a job overseas and had no means of retrieving or storing my items from college, leaving them in the hands of Storage Squad for the time being. After paying for 6 storage terms, each costing 527 dollars, I finally moved back to the US and was ready to get my items back. After going through a somewhat irritating process, I managed to get 8 out of my 11 stored items sent and delivered to me (2/27/2024). After multiple calls, texts, and emails, I was not able to retrieve the remaining items, or even know their whereabouts. Dozens of calls, emails, and text messages simply giving me vague and hollow promises such as “I have informed managers about the situation” or “I have followed up with the team” with zero actual information about the status of the items. It has been more than two months since I received my first delivery and I still have no idea if the remaining three items are lost, or they just somehow couldn’t find them. I simply want to know if the three items are lost or not, which should end with some sort of refund and compensation, or preferably, the items delivered to me. For additional information I used Storage Squad's service in **** ***** and have the customer number of *****.