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Complaint Details
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Initial Complaint
02/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Check engine light still on! I have been there three times!
Business response
03/25/2024
The first step in this process is to call us and get a scheduled appointment to have us figure out why the check engine light is on. How can we remedy a problem if we do not even know that there is a problem?? We only have 1 record of a phone call to say that the engine light was on after we did the ************. We did make Ms. ******* an appointment and got the situation taken care of for her. Since the last repair of the timing and actuator, we were not aware that her light had come back on. But we would be glad to see why her ligjht is back on for her, she just needs to communicate the problem with us and be patient with the diagnosis process.Initial Complaint
01/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
So in the end of Oct I took my car to get my rims switch over and it was right my tire gage wasn't right so went back and the ended up messing my stock rim and low profile tire up so they then said they fix it well it hasn't been in stock and don't know if they will even be back and when if so ..so now I got 3 rims instead of 4 and I just paid ****** for the rims in June and like 7 for the profile tires I got but now I'm s**** cause it's 3months later and the wanna give me 210 in a check for the rim what am I supposed to do with the other 3 rims and tire I'm just screwed the he write a letter saying if tire and in stock in 6 to 9more month then we talk in the future I just want a new sit of rims if he new the guy he hired never did tires before then why did they let him work on my rims and tires I just feel like I got s**** the owner was voiding my call my text everything he had his worker Emmet do all the work witch.they voided me to till I seen at ******* I went fir simple fix and now gonna have to wait 6 to 9 more months I feel like they should have to buy these rims that I can't use and get me a set equal value of these I've never in my life went for simple fix and have to wait why should I wait for something they did it's almost ****in rims and tires I can't use now cause of in and out I will never recommend this place to anyone they guy at the front was rude if call no answer use friends phone they answered I'm just not happy are sastified I'm not cashing this 210check cause if no rim comes back in stock I'm screwed pls help me it was a birthday give I just got june18 2021 I'm sure I sound confusing call ********** I'll explain..Business response
02/03/2022
The tire was replaced and she did cash the check #**** $210.10 on 1/5/22. We did tell her that it would be at least 6 months before we could get a rim and that is coming straight from the company who makes them. Any questions please give us a call at ************. Everyone makes mistakes and we did apologize to her also. She just did not want to listen to us about not being able to get a rim for her asap.
Thank you
*******
IN-N-OUT AUTO
************
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.