ComplaintsforGatton Agency, LLC
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Complaint Details
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Initial Complaint
04/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Friday 04-01-2022 I *************************** went to Hodges Insurance Agency to be removed from my husband and in-laws insurance. They would not remove me from the insurance. They said that I had to surrender my license since my vehicle was on the **********************. I asked my vehicle to be removed They said no. That I would have to sell it or sign it over to someone else to have it removed. They are refusing to remove myself or my vehicle from the insurance policy.Business response
04/04/2022
In response to complaint #16973790, the agency has been advised the change requested by ************************* is not something we can process though the agency system and we have referred this to Pekin Insurance underwriting on04/01/2022.
*** Hodges
Hodges Insurance
President
Customer response
04/11/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
*************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.