3 Customer Reviews
Review from Shannon M
1 star03/13/2023
Absolute worst customer service. **** over a month to try and transfer money out of an **** when calling for help I was talked down to, argued with, and spoken to in the most condescending way by Da***Gild*****. She actually ended the conversation by saying" just send us the forms" and hanging up on me. Make your own choices but these people do not care about you or customer service and if you are willing to put your money with people like that do not be surprised with what you get.
Centier Bank Response
03/14/2023
We appreciate your feedback, as it is important to create better experiences for all of our neighbors. We have passed your information and comments along to our compliance department to address.Review from Jolene S
1 star02/23/2023
Please do your mortgages and banking needs anywhere but here. The main person we have had continuous issues with is ******. She is in charge of all mortgage loans and by far the worst person we have ever worked with. She is unprofessional, disrespectful, and talks to you in a way that is belittling. Spoke with some guy above her that dont seem to care to much and was about the same, rude! This company also like to hold your funds for an unreasonable amount of time. Example I receive child support and have for many years, same day and time. I use to use first source bank and received it next business day. At Centier they hold it for 7 days? Why? We opened another checking account else where because of this reason. Unfortunately have to keep their account open as our mortgage is through them.Centier Bank Response
02/27/2023
Hello, we have passed on your feedback to the appropriate department who is working to address your comments.Review from Martha J
1 star04/27/2022
I had gone to a 3 day event and I had written a check out of my *****. In this event I lost my check book except for check number 101 and 102. 102 was the check I wrote for a one year mentoring program. I had the option to cancel within 3 days. Immediately when I got back I contacted the bank by the secure email and notified that I lost my check book. The next day I had decided to cancel the mentoring program. I had paper work to show backup of my cancelation. Second thing I did was call Centier bank to make a stop payment and they said I was not able to because its their policy. I decided to transfer the ***** funds to my checking account in case any checks would go through. Especial since I lost my check book. I once again called Centier bank In Crown Point to inform them and they said that even though I took everything from my ***** they can overdraw the loan and I would be liable. I had identity theft before and I did not feel comfortable that anyone can just take funds from my line without my authorization and without having anything available. So I decided to close the *****. The next day I went back to the bank to get a letter stating that my ***** was close. They informed me that they cannot provide me with a letter and that I would have to come back another day. This has been such a hassle and lost of time away from work to get this cleared. Its skeptical to know that Centier Bank would be able to authorized more than what is available in your *****. After I closed the ***** they informed me that I will have to pay for any checks that got returned. I understand if check 102 got cash I would be liable for that. But why would I be liable for the remainder checks that were lost?
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