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          Find a Location

          DirectBuy has 55 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • DirectBuy

              8450 Broadway Merrillville, IN 46410-6221

            • DirectBuy

              10300 Colonel Glen Rd. #1- 0 Little Rock, AR 72204

            • DirectBuy

              11701 Lake Victoria Gardens Ave Ste 8103 Palm Bch Gdns, FL 33410-2719

            • DirectBuy

              140 University Town Center Dr Unit 156 Sarasota, FL 34243-4165

            • DirectBuy

              1182 Roseville Pkwy Ste 130 Roseville, CA 95678-1369

            Business ProfileDirectBuy

            Ecommerce
            Multi Location Business

            Contact Information

            8450 Broadway

            Merrillville, IN 46410-6221

            Visit Website
            (219) 736-1100

            Customer Reviews

            1.29/5

            Average of 14 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            37 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 52

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            DirectBuy has 55 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • DirectBuy

                8450 Broadway Merrillville, IN 46410-6221

              • DirectBuy

                10300 Colonel Glen Rd. #1- 0 Little Rock, AR 72204

              • DirectBuy

                11701 Lake Victoria Gardens Ave Ste 8103 Palm Bch Gdns, FL 33410-2719

              • DirectBuy

                140 University Town Center Dr Unit 156 Sarasota, FL 34243-4165

              • DirectBuy

                1182 Roseville Pkwy Ste 130 Roseville, CA 95678-1369

              Location of This Business
              8450 Broadway, Merrillville, IN 46410-6221
              BBB File Opened:
              12/30/1974
              Years in Business:
              52
              Business Started:
              11/1/1971
              Business Started Locally:
              11/1/1971
              Business Incorporated:
              11/1/1971
              Type of Entity:
              Corporation
              Alternate Business Name
              • DirectBuy Operations, LLC
              • DirectBuy Home Improvement Inc.
              Additional Contact Information

              Fax Numbers

              • (219) 246-4562
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Smart shopping online

              Customer Complaints

              37 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/27/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I bought window treatments from the company which comes with a warranty. I reached out to the company towards the end of 2023 via the online system to file a warranty issue. After not hearing back from them, I filed a warranty issue verbally at the beginning of 2024. They took payment and I was told someone would be in contact with me. They took so long to reach back out to me they automatically refunded my payment and never contacted me. I called back recently and paid for the warranty to be fulfilled and was told that someone would contact me in 10 days, but I have not heard from anyone. When I called to check the status, I was told they don't know when I will be contacted to schedule an appointment. Again, I have made a payment for the warranty to be fulfilled. I shared with the business my displeasure with the situation and informed them that if I didn't hear back from them by the end of last week that I would be filling a complaint with the BBB. I have waited a week since that call and I still have not been contacted. I would like the warranty to be fulfilled.
              Read More
              Read 36 More Complaints

              Customer Reviews

              14 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Mike D

              08/06/2024

              Definitely ZERO stars rating, I joined because it was supposed to be easy for me to book vacations, it has been very difficult to book my vacations. My last vacation was a disaster from the time I walked into the lobby and left the resort 4 hours later, I then booked my 7 day vacation elsewhere on my own. Directbuy travel said they would give me 7 day vacation for the mess they put me in, I had until the end of 2024 to use this vacation, I call to check out my choices and nothing, another messy frustrating time on the phone with several different people. Trust me stay away from Directbuy vacations. I have to select a star, believe me I wouldn't even give them a one.MikeD

              DirectBuy Response

              08/08/2024

              Thank you for sharing your experience with us. We sincerely apologize for the challenges and frustrations you've encountered with the Travel team. Our ********************** has been notified of the situation to assist you further with this matter. Please do not hesitate to reach out to our customer service associates directly for any concerns or further assistance you may need.
              Read 13 More Customer Reviews

              Local BBB

              BBB Serving Northern Indiana

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.