Customer ReviewsforDirectBuy

If ZERO stars were an option I'd select it. I've been a Directbuy member since 2001 when we built a new house and it was great then, we saved over 3 times the cost of our original 10 year membership term, broken down as $5,000 up front that covered the first 2 years and having to renew each year for the remaining 8 years at whatever the price happened to be at the time of renewal, which at that time was $99/yr. On year 5 it went to $149/yr and at year 10 (our final year for the original term) it was $199/yr. At year 11 we had the option of continuing our membership on an annual basis which was still at $199/yr. I continued renewing annually at $199 until it was time to renew in 2019 when the price jumped to $299/yr. They used to have showrooms in my area but by 2014 all of them had closed down in the *********** areas of ***********/************. I called them to complain about the membership price being so high and the fact they didn't even have any showroom store locations anymore and told them I would not be renewing my membership. They negotiated, basically begging me to remain a member and offered me a 5 year membership for $495 ($99/yr.) so in 2019 I renewed for 5 more years. I just received a notice that my membership will be expiring in a couple months. To renew now for one year is $315.45!! There are no options to renew for multiple years. Since renewing in 2019, every time I've searched Directbuy for products I had interest in buying, they were only a few bucks less or more expensive on Directbuy than other places such as Best ************* Amazon, etc. So after doing a simple ****** search I found the following (link is at the end of my post), needless to say, I sure wish I would have known this before, as I could have saved the money I shelled out to keep renewing my membership for the last 12 years, especially considering that I haven't bought anything from Directbuy since 2006, but that's my own fault. ****************************************************

Thank you for sharing your experience with us. We understand the concerns that come from the closing of the local showrooms and the changes to membership pricing. Your information has been forwarded to our ********************** to better address your needs further. We value your business and hope to have the opportunity to restore your faith in our company. Please do not hesitate to reach out directly if you have any more concerns or need further assistance.

Direct Buy: RUN from them. The most arduous consumer experience. Ordered a Whirlpool W/D Sept of 2020. Countless delays. The dryer arrived damaged. Replacement dryer finally arrived in February 2022 with a ping in it and grease that needed to be cleaned out but we kept it because it took 17 months to get our complete working relatively undamaged WD unit. I asked for my membership back but it was declined. They gave me ****** gift certificate and free 3 year warranty. I would never deal with these people again. I give 1 star for having the same agent to deal with. I'm sure he is happy to not have to deal with this anymore too.

We are constantly working with our vendors to have all their order fulfilled as quickly as possible while also keeping you updated as soon as any backorders or when issues occur. Unfortunately, shortly after this order was placed our vendor closed their facilities for over a month and are still struggling to catch up on production due to materials and labor shortages. We apologize any trouble this could have caused.

Well we purchased there program and spent $3600.00 and they give you two free trips and then we had COVID -19 so we had to cancel first trip and they would let us but you would have to take both trips next year we'll that's would not work because we were all dealing with this viruses so we lost the first trip and then we had one left so we scheduled it this March to go but we had are puppy got bladder cancer and we are dealing with chemo treatments so we get ahold of them and they said you only had 30 day to cancel so it's to late to cancel now this was a year ago when we scheduled so how would remember that you only have 30 days to cancel and I been dealing with my puppy with chemo treatments .So now I don't think this is right for me and my family to pay the money up front to go on vacation and can't reschedule either one so they are telling me that it's my problem .Now everyone out there now's that we all been going thru h*** in this world because of COVID-19. Then the best part they will not do anything for a customer and they don't bother reaching out to the customer a mounth before your 30 days are up and either ask you or remind you that your 30 days are coming up if you have to reschedule your trip .SO I WOULD NOT RECOMMEND THIS PLACE TO ANY ONE IN THIS WORLD IT'S A BIG RIPOFF . THANK YOU FOR STEALING MY MONEY. I THINK I SHOULD BE REFUND MY MONEY BACK SINCE I WAS NOT ABLE TO GO ON ANY OF THERE VACATIONS THAT THEY GIVE YOU WHEN YOU SIGN UP WITH THEM.

That not right to take people's money