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Find a Location

Luxor Homes, Inc has 1 locations, listed below.

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    Business ProfileforLuxor Homes, Inc

    Home Builders
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/11/2008

    Years in Business: 23

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    New Home Construction; single family & multifamily
    Residential Development
    Home Remodeling
    Rent-to-Own Homes

    Products & Services

    This company offers Home Construction, Remodeling, new construction.

    Business Details

    Location of This Business
    4259 E Lincoln Hwy, Merrillville, IN 46410-5815
    BBB File Opened:
    5/17/2004
    Years in Business:
    23
    Business Started:
    3/5/2001
    Business Incorporated:
    1/12/2004
    Accredited Since:
    12/11/2008
    Type of Entity:
    Corporation
    Business Management
    • Mr. Randy Hall, Owner
    • Ms. Michele Phillips, Company Contact
    • Ms. Jennifer Culnan, Office Manager
    Contact Information

    Principal

    • Mr. Randy Hall, Owner

    Customer Contact

    • Mr. Randy Hall, Owner
    Additional Contact Information

    Fax Numbers

    • (219) 472-0079
      Primary Fax

    Industry Tip

    BBB Tip: Find the right home builder for you

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Nathan M

    1 star

    02/11/2023

    In 2021, I purchased a home built by Luxor in 2017. Over the course of living here, there's been a myriad of issues likely related to poor craftsmanship.1. Leaky roof. I'm getting water damage in my garage due to poor build quality of the roof and improper installation of the flashing/siding. Builder not willing to honor warranty because I'm not the original owner. So much for the 10 year structural warranty. 2. Horrible insulation throughout. Super drafty house. I recorded temperatures below 20 degrees F INSIDE during our last storm around the fireplace. My heat was set to 73. They took what seems to be no effort in air sealing the house and used minimal fiberglass insulation. Two bedrooms are always 10 degrees colder in winter or hotter in the summer because they failed to adequately insulate and air seal the joist overhang.3. I had to s**** down the whole subfloor in the entire house due to nail pops and squeaks. In many areas, the nails were an inch off joists for entire sections of the room. Often close enough to the joist to rub/make noise, but do nothing structurally.4. Poor drywall finishing. I had to repair peeling tape and s**** pops in just about every single room.In general, it seems the bare minimum was done when building this house. I can accept that builders make mistakes, but a roof leaking in less than 5 years isn't remotely acceptable. Neither is the fact that they won't stand by their work. I kept my complaints to myself until this recent roof leak. The person I talked to on the phone about getting this covered under a warranty was confrontational after being unwilling to help me. They said it wasn't their responsibility that I'm having issues and that it should have been caught in inspection. The leaky roof was mentioned by pervious owners who claimed they had it fixed. Other (livable) issues did show up in inspection, and priced accordingly; however, that doesn't exonerate poor craftmanship.There's more, but I hit **** character limit.

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