107 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Jeff G
1 star07/30/2024
We are a vendor with several past due invoices. No one is replying to our emails. This is not how a company should be conducting itself.Review from Rishi S
1 star07/10/2024
This is a fraudulent website.Majority of the items are either defective, broken or used. I ordered multiple blazers by the same company with same size and they fit differently.Ordered handled video games which didnt work.Ordered a helmet for motorcycle and it was for a bicycle.Ordered a montegrappa pen which I never received.Ordered a smart watch which came with a nonfunctional screen.I reported this to Touch of Modern and their response was items are final sale and not refundable despite the condition stated on the app. I would steer clear from this site and not waste time and money. I told them Ill be reporting them to BB and was advised to do so.
Touch of Modern Response
07/16/2024
Thank you for sharing your experience with us. We're truly sorry to hear about the issues you've encountered with your recent purchases. We strive to provide the best possible shopping experience for our customers, and it's clear we fell short of your expectations in this instance.
We understand your frustration and would like to assist you further. While our policies state that items are final sale, we are always willing to review individual cases and see if there are any options available to resolve the issues you've described. As for fashion items that are requested a return outside of our policies, we are happy to make an exception there as well as re-review any claims of inconsistent product quality or sizing.
Please reach out to our customer service team directly so that we can investigate these matters thoroughly and work towards a resolution that you find satisfactory.You can reach us at **********************************.
Your feedback is incredibly valuable to us, and we appreciate the opportunity to address your concerns. We look forward to hearing from you and hope to regain your trust in our service
Review from Mindy D
1 star06/06/2024
This company has yet to pay the invoices a year later of our product that was sold via their website. They will not respond to any attempts to communicate or pay us what they owe us. We are out product and fulfillment fees. This site is a SCAM and preys on small businesses. Do not engage!!!Touch of Modern Response
07/16/2024
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience this has caused your business. We take these issues very seriously and are committed to resolving them promptly.
We understand the importance of timely payments and clear communication in our partnerships. While we cannot comment on specific cases publicly, we would like to assure you that we are actively looking into this situation to understand what may have occurred and to address it accordingly.
Please contact our accounts payable department directly so that we can discuss this matter in detail and work towards a resolution. Rest assured, we value our partnerships and aim to maintain positive and mutually beneficial relationships with all our vendors.
You can reach out accounts payable department at *******************************************.
Thank you for your patience and understanding as we work to resolve this issue. We look forward to hearing from you soon.
Review from Gary C
1 star05/26/2024
Rule number 1: STAY FAR, FAR, FAR, FAR, FAR, FAR AWAY!!!!!!Rule number 2: Never, EVER forget RULE number 1!!!!!Short story short: There's a high probability that what you ordered will not be what you receive.Ask me how I Know!!! You've been warned!!!!Touch of Modern Response
07/16/2024
We're sorry to hear about your experience. Your satisfaction is important to us, and we'd like to help resolve any discrepancies with your order promptly. Please reach out to our customer service team so we can assist you further.
You can reach out customer service team at ************************************************************.
Thank you for bringing this to our attention.
Review from Rachael Z
1 star04/09/2024
On 3/17/24 i ordered a watch for my husband to wear for an event on 4/19/24. As of today the item still has not shipped and although i have tracking it simply states "label created" ****************** keep responding to my requests that they are checking with the seller and will respond to me when they know something. This is absolutely horrible business practice. They should be more transparent regarding each items shipping times.Review from Charles K
1 star01/31/2024
I have been a customer for over 5 years and have purchased various items that were quite nice and unique, however I have also seen a growing number of issues that were impossible to resolve. I think the site works best for people who never move, always stay home, dont travel, and have an unlimited time to wait for an item. I have learned to stay away from anything that I would ware, Items are close to impossible to return. I travel frequently and they tell me I recieved and item that costs 300 or more and I never find it. They tell me that their still waiting for an item to ship after I paid for it three months previously. There is no phone support, so all support it through email.I have finally reached my end of buying things from this site, I will probably use it for ideas and look for what I want on ************* or other shopping sites.I am totally frustrated and feel cheated out of about ******** over the past 3 years.Review from JP A
1 star01/23/2024
I placed an order on 1021/23 using the touch of modern app. The order was to be shipped directly from the Chinese manufacturer in 5 to 6 weeks time. I sent several emails requesting a status update on the order and have not received a single reply. I sent another email today asking for the order to be canceled if not fulfilled by 1/31. I'm beginning to feel like this company is a total scam, as surmised by others on this board with similar complaints.Review from Cathy S
1 star01/20/2024
Dont order from this site. Rarely are the items included in their site in stock and ready to ship. They take your money for your purchase right away and keep giving you delays on shipping the item. They work with other businesses and you are at the mercy of these other businesses so keep your money and buy somewhere else, preferably not online. Terrible that they wont issue a refund. Never againReview from Ann N
1 star01/05/2024
I ordered a wall print for my son for Christmas. The wrong print was sent to us. I have attempted to contact them to make the correction 5 times without a single response. I am now sitting with a print we don't want and my son didn't get what he wanted for Christmas. Now I had to go to my credit card company to dispute the charges as I am not paying for something I didn't order!Review from Ricky F
1 star01/01/2024
I ordered a $50 e-gift card through their website on 12/24/23 which should have been delivered electronically and instantly. Of course I was charged for it, but I never received it. I sent a message to support and I got a reply 3 days later saying I would have it by the end of that day, and I still never received it. It's now a week later and still nothing. Do not do business with this company. They are a FRAUD.
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