Business ProfileforFirst Acceptance Auto Finance, Inc.

02/01/2023 Feb. 1st, 2023 I purchased a 2019 **** Fusion Hybrid se from First Acceptance Auto Finance, in ***************. ***** was the salesmen 02/15/23 I reached out to ***** due to a wrench light coming onto the dashboard on the 12th. ***** told me to take my vehicle to his repair man "***************" I reached out to him, I took the car to the repair shop. With the wrench light being on he stated he wasn't able to identify the problem & why the light could be on. The night of 03/29/23 I started having issues with the vehicle it was driving weird and stuttering. On 03/30/23 I reached directly out the *** repair & he said that we could bring the car in. He had the car overnight & said he would call & let me know the issue. He never reached out. I called him to check on the status of *************** mentioned it was a leak in the engine and he repaired leak & bleed the exhaust and I had to pay $250 for the service. When I reached out the ***** at First acceptance he asked if he could call back in 30 min. due to him being with a customer he never reached back out I had to call him. ***** explained that he could not do anything for me and to talk to ************* and the warranty company. I paid the repair fee and picked up my vehicle from ***************. Ten minutes after leaving the repair shop the car began stuttering and and shut off while attempting to pull over. When it shut off it jerked as if something had rear ended me but it had not. So, I phoned the repair shop and told them the issue and that the car is having more problems than I did when I dropped it off. I also tried calling ***** at First Acceptance and he would not answering any of my calls and I called from multiple times and from different numbers. I believe that First Acceptance knowingly sold me a bad car and they should have handled the repairs when I initially went to them with the problem instead of sending me to someone else to fix out of cost to me and the problem is now worse.