ComplaintsforFirst Acceptance Auto Finance, Inc.
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Complaint Details
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Initial Complaint
04/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
02/01/2023 Feb. 1st, 2023 I purchased a 2019 **** Fusion Hybrid se from First Acceptance Auto Finance, in ***************. ***** was the salesmen 02/15/23 I reached out to ***** due to a wrench light coming onto the dashboard on the 12th. ***** told me to take my vehicle to his repair man "***************" I reached out to him, I took the car to the repair shop. With the wrench light being on he stated he wasn't able to identify the problem & why the light could be on. The night of 03/29/23 I started having issues with the vehicle it was driving weird and stuttering. On 03/30/23 I reached directly out the *** repair & he said that we could bring the car in. He had the car overnight & said he would call & let me know the issue. He never reached out. I called him to check on the status of *************** mentioned it was a leak in the engine and he repaired leak & bleed the exhaust and I had to pay $250 for the service. When I reached out the ***** at First acceptance he asked if he could call back in 30 min. due to him being with a customer he never reached back out I had to call him. ***** explained that he could not do anything for me and to talk to ************* and the warranty company. I paid the repair fee and picked up my vehicle from ***************. Ten minutes after leaving the repair shop the car began stuttering and and shut off while attempting to pull over. When it shut off it jerked as if something had rear ended me but it had not. So, I phoned the repair shop and told them the issue and that the car is having more problems than I did when I dropped it off. I also tried calling ***** at First Acceptance and he would not answering any of my calls and I called from multiple times and from different numbers. I believe that First Acceptance knowingly sold me a bad car and they should have handled the repairs when I initially went to them with the problem instead of sending me to someone else to fix out of cost to me and the problem is now worse.Business response
04/11/2023
Hi Mr.******************;
We do apologize to hear that and for what happened with *************** actually *************** called ***** before she came to the dealership and they talked about the car and she came and bought a car from us in 2-1-2023 and before she signed she test drove the car and she was very happy and when she came back from the test drive. She was sure that's the car she wants and then we started signing a contract and she knows we as a dealership are selling the car AS IS but we offer extended warranty . *************** got two years extended warranty on her car and she knows every time when she goes to use it they will charge her $100 deductible. When *************** bought the car she bought it with 87k miles and when she called we only referred her to *** **** we don't own it *** **** repair it's just a shop we working with and we refer people they need help to find a mechanic if they don't have one and we told *************** she can use the warranty with any certified mechanic because she's from ********. She decided to go to *** **** Repair she knows she have to pay $100 deductible or to pay for *** if he has any charges warranty doesn't cover we don't know what is the deal between customers and a mechanic shop and she was told dealer not in the middle as we sold her the car AS IS with a two-year extended warranty cover engine and transmission and a lot of major issues. It is a customer's responsibility when they have a problem with their car to reach out to the warranty company and the mechanic shop. We as a dealership only help customers and give them warranty phone numbers or their copies .***** is just a salesman and sometimes he's busy because a customer can't answer his phone and we answer any customer calls during the work hours. Again we do apologize and we would like to thank **************** for her business and her warranty still active until February **** or ***** from the mileage the car had on 2-1-2023 when she bought it.
Thank you
First Acceptance ****, Inc.
Tel: ************
Fax: ************
Email: ****************************************************
Web: www.firstacceptanceauto.com
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Contact Information
5230 Broadway
Merrillville, IN 46410-1553
Business hours
Today,10:00 AM - 7:00 PM
MMonday | 10:00 AM - 7:00 PM |
---|---|
TTuesday | 10:00 AM - 7:00 PM |
WWednesday | 10:00 AM - 7:00 PM |
ThThursday | 10:00 AM - 7:00 PM |
FFriday | 10:00 AM - 7:00 PM |
SaSaturday | 10:00 AM - 6:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.