![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforBaymont Inn and Suites
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I checked into this hotel 12/26/2022 around 2:15 but left immediately because i had other reservations at 2:30. My daughter and I got back into the room around 5pm and immediately noticed that the room was not clean. We found multiple articles of clothing, hand prints and stains on the headboards and nightstand and a toilet that would not flush. I called the front desk and was told by ******* that there was no one to come clean and no other rooms were available. I was then advised to call back around 11pm to see if one of the other reservations had cancelled. I went to the dollar store across the street to buy cleaning products to clean the room. Ultimately I decided around 7pm to check out after discovering more clothing under the bed skirt. I was not provided the receipt I requested upon check out, but was offered another room once it became apparent that we were leaving, (to which i declined). I was also advised **** was the manager on duty, and I verbally requested for him to call me regarding this matter. I also left a hand written message then emailed him that same night. I have yet to receive a call back. I need this matter to be heard and resolved.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.