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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We checked in this hotel on Oct 9th at around 11 pm and when we go to the room. The room was dirty and disgusting. Went to the front desk to complain and exchange room but they refused to give us new room and also refused a refund. The hallway was all dirty and smoking smell throughout property. Thats a nice brand hotel but this specific hotel is kept it nasty and management is horrible.Business response
10/25/2022
Please see attached. Thank you!Business response
11/14/2022
Please see attached response.Customer response
11/14/2022
I am rejecting this response because: the business is lying about my stay. I stayed with my family. As you can see that the room is charged to my credit card. The business is clearly lying. They have never contacted me through phone and never reached out to me.Sincere,***********************Business response
01/04/2023
Please see attached response.
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Contact Information
9834 W 400 N
Michigan City, IN 46360-2910
Business hours
Today,Open 24 Hours
MMonday | Open 24 Hours |
---|---|
TTuesday | Open 24 Hours |
WWednesday | Open 24 Hours |
ThThursday | Open 24 Hours |
FFriday | Open 24 Hours |
SaSaturday | Open 24 Hours |
SuSunday | Open 24 Hours |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.