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Find a Location

Look Trailers / Cargo Express has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Look Trailers / Cargo Express

      11550 Harter Dr Middlebury, IN 46540-9663

    • Look Trailers / Cargo Express

      52400 SR15 - Bldg 6 P.O. Box 339 Bristol, IN 46507

    Business ProfileforLook Trailers / Cargo Express

    Utility Trailers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Look Trailers / Cargo Express has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Look Trailers / Cargo Express

        11550 Harter Dr Middlebury, IN 46540-9663

      • Look Trailers / Cargo Express

        52400 SR15 - Bldg 6 P.O. Box 339 Bristol, IN 46507

      Location of This Business
      11550 Harter Dr, Middlebury, IN 46540-9663
      BBB File Opened:
      10/3/2012

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/04/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      *03/28/23 I purchased a new 24 ft Look Cargo Trailer from Mid City Trailers in *******, **.*We paid $10,819.00 for a brand new 24' Look Cargo trailer for our business. We put $4,000.00 down & have been making monthly payments since. We started having issues LESS then 2 months from date of purchase & several more since. Please see letter attached explaining all the issues we have been trying to get fixed for past 9 months from Mid City ************************************* & pictures of our 2023 Look 24 ft trailer, that we have had less then a year. Inside leaks, panels breaking off from screws on panels, parts rusting, parts falling off handle & panels bowing. TOTAL OF 20 ATTACHMENTS **************** stating all the issues, who we have spoken to, how many times we took to multiple locations to try to get fixed). WANT IT FIXED ASAP OR REPLACED & THE MANUFACTURER TO COVER COST FOR GRAPHICS TO BE REPLACED ($2,412.53 cost of graphics back end of April/ beginning of May).

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Kyle B

      1 star

      11/17/2021

      Will charge you for parts and then send the wrong ones, then they wont send the right parts overnight to right there wrong, they have an attitude saying that these types of things happen and if your not happy you can go somewhere else, well thats how you loose business, when you have a customer that isnt happy and explaining what the issue is and you tell the PAYING CUSTOMER to just stop talking youll get your keys when you get them and hung up, real class act, would never ever in a million years buy any look trailer or pace or cargo express trailers ever again and would recommend everyone to not waste youve money with a company like this , companys like these forget that customers is what keeps them in business

      Local BBB

      BBB Serving Northern Indiana

      BBB Reports On

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