ComplaintsforTop Notch Contractor, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Subpar/unacceptable and unfinished work on my home. The storm door is uneven, a piece of exterior trim is off and has not been replaced. The storm door closers have never been attached. The driveway dried before they were able to finish it, leaving deep ruts, divots, discoloration where water has been pooling, and is uneven all over. It was supposed to be inclined for water to run off, but isn't. The biggest part has rocks that have surfaced, with more to come uncovered over time. He said at first he would fix it on his own dime - to either: tear it out and do it over, to grind it down and cover with asphalt, or grind it down and cover the new and old driveway with asphalt.I paid $4972 so far, but I am crediting my account for materials either returned/not returned and not credited to my account, fiber mesh that was included in the concrete price and never used, brushing the driveway which was never finished before the concrete dried. I'm also deducting the dumpster that was not used. No receipt for concrete/other materials have been submitted. I owe $875/labor but I will not pay for not only unacceptable/unfinished work, but also for his unreliability.At first we thought about the grinding and asphalt coverage, but in several attempts to get him back out here to fix/finish the storm door and discuss next steps (with 2 no calls/no shows), we are not willing to accept any of this unacceptable work. He told us he would put in a claim for the grinding and asphalt ONLY. However, there is no guarantee and it would have to be resealed every few years. This is unacceptable and we will proceed to small claims court seeking a total refund, plus money to have the driveway removal and replacement. I have had 3 contractors here since 9/13/22 and they ALL stated that it is very poorly done and unacceptable and needs to be redone. They are working on quoting me prices for removal and replacement. I have many pictures and videos to support my case.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.