ComplaintsforMasten Dirt Works LLC
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Complaint Details
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Initial Complaint
09/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Work requested and quote given 4/4/22 Initial steps taken to begin work, and I paid a deposit of 1,500 paid on 4/11. After searching for the leach field diagrams, they were not on file and I searched for a company to locate these. None were available and I communicated this to ********* Masten on June 13th where he confirmed he would issue the refund of the deposit from 4/11. No refund was issued and I followed up with Masten dirt works June 27, 2022 where I received confirmation I would receive the refund when they had the credit card machine with them. I had not received any, and followed up on 6/29, 6/30, 7/12, 7/15, 7/28, 8/13, 8/22, 8/30, and 9/1 through call or text but have no longer been getting responses and believe my number is blocked even though no credit has been issued to me. I have filed a dispute with the credit card this deposit was put on and am also waiting for their response.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.