ComplaintsforMichiana Hematology-Oncology PC
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Complaint Details
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Initial Complaint
11/11/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Beginning August 10, 2021 this company has been calling our phone every week for a DJ (last name unknown). Last week they called "35" times. I've contacted this company via their website and also by phone and told them about the problem and asked them to correct their phone number and STOP calling our home MULTIPLE times each week. This has gotten completely out of hand now with the 35 calls last week. I've tried everything to get through to this company and get these calls to STOP. They are harassing us! I would never trust this incompetent company with my health. Someone there made a typo/mistake and they cannot/will not fix it!Business response
11/15/2021
Dear ******,
I am sincerely sorry for the inconvenience to you. I can only imagine your frustration. I was able to determine we have a patient with a phone number this is one digit off from yours. I have updated the patient record in our system and you should not receive any further calls. I would like to provide you my direct contact information so if you do, you can reach me immediately. My name is ********************** and my direct line is ************.
Again, please accept our apologies for not addressing your concern when raised in August.
Please do not hesitate to reach out if I can be of further assistance.
**********************
Director, Support & Innovation
Michiana Hematology Oncology
Customer response
11/16/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Thank you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.