Business ProfileforHome Comfort Experts

In Nov 2023 we were having issue with our heating not coming on, Home Comfort had recently done the winter tune up of our HAVC system. *************************** was our technician, and he inspected the furnace, the only thing he found was a visually darken marks on the ********************** which he called " Burn Marks" he determined by visual observation that the ************* was bad. He did no testing of the board. He quoted a price of $738.00 for the replacement board. I question that cost as I use to do pool heater repairs in my business, (I retired 10 years ago) and ************* where never that expense. He proceeded to tell my wife and I that this will leaded to a catastrophic failure of the furnace and we would loss heat. I've been able to get the furnace to restart by resetting the breaker. ****** just used such graphic description of us being with out heat it scared my wife and she insisted on having the repaired done. He assured us that he could have the replacement part in two days as it was a Sunday and parts houses were closed. We paid for the replacement Board on 11/5/2023 Invoice # *******... we never heard from ****** it was about three weeks later that the same issue happen again. I reset the breaker unit came on .. we called Home comfort Expert. and complained about the lack of no communication. ****** called the next day and said he had the part. He came out on 12/14/23and replaced the *************.. Two weeks later we had the same problem... I called anther company. They came out showed me how the circuit board will give an error code and tell you exactly what is wrong.. so we waited until problem occurred again.. replaced the flame sensor, problem resolved for less than $150.00. 1) the ************* was not defective. I keep the old Board... 2) parts are readily available, Should of never taken 36 days to get.. 3)Cost is ******.. Not the $738.00 .. Home comfort Experts showed poor communication, knowledge, and false advise in dealing with us.