ComplaintsforBasney Motors, Inc.

• Initial Complaint

  07/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I currently own a 2019 CRV purchased at Basney Honda *********. On March 4, 2024, I had 2 diagnostics ran. One for the ** and one for the information screen. The issue with the ** was fixed at this time. I paid for both diagnostics and the repair. I told the service tech I had purchased the Platinum Guarantee. He said he had to check on it to determine if the diagnostics were covered under the warranty. Im not sure why it wasnt in the file. The service department ordered the part for an additional repair on an audio module. After 2 weeks I called to see if the part was in. It was, no one had contacted me. The repair was made on April 11. I was told the warranty covered the diagnostics and a check referral was made. I have left 3 voicemails for *****, spoken 2 times with the service tech, came in personally and met with *****. At that time he told me a check referral had to be made. I have left this information with the HR department on 6/17/24.I STILL HAVE NOT RECEIVED MY REFUND!Can someone please help me?

  

  Business response

  07/02/2024

  We are sorry for the delay i check with the office the check was mailed out on 6/18/2024

  with the address ************************************

  check has not been cashed I see a different address on this 

  that could be the problem.

  i can stop payment on the check and sent one back out please give the address you would like it sent to

  Customer response

  07/03/2024

   I am rejecting this response because:
  That address was changed 4 years ago. It should be ******************************************************************.  This is the one which matches my credit card.
  
  

  

  Business response

  07/08/2024

  i did get the check back today 7/8/2024

  if you would like to pick it up here i can hold it

  this is the only address i have 

  Customer response

  07/09/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  03/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Basney Honda was the only service provider in possession of my vehicle. Nobody else was in or has been in possession of my vehicle. Prior to taking my vehicle to Basney Honda for an oil change, there was nothing wrong with my battery. I check regularly under the hood to add washer fluid and last checked it before it was taken in to Basney Honda for an oil change. My battery was fine and there was no problems with it. On 1/26/24 I took my vehicle in to Basney Honda for an oil change. The invoice stated I needed a new battery, which isn't true because my battery was working fine and everything was good on it. It wasn't until 3/15/24 that I lifted my hood to put some washer fluid in it that I noticed right away that a bolt had been drilled into the positive terminal of my battery and the terminal itself was beaten with a hammer or tool and was damaged badly. I took my vehicle back to Basney Honda and spoke with the service manager and showed him the damage done to my vehicle. I told him this was done at their shop by the technician and he refused to acknowledge that it had been done there. They were the only one in possession of my vehicle so it was done intentionally to sell me a new battery which I didn't need. Now that I noticed the damage, the shop manager would not fix it, and told me he would do nothing. I argued with him that they can't damage my vehicle and do nothing, and he told me after arguing that he was calling the police. Instead of acknowelding the technician damaged my vehicle, he used the force of threat by calling the police and telling me after I asked to speak with owner of the shop, that he would not let me and told me to leave. They need to fix the damage they did to my vehicle at no cost to me. Instead of threatening me and bullying me with the police, he should of made things right, but he refused. He only said I could talk to the technician on Monday but the technician is not going to admit to it. Attached are the documents.

  

  Business response

  03/18/2024

  Mr. **** brought his Odyssey in on 1/26/2024 for an oil change and multi point inspection. Upon talking to the service manager and technician, the battery was tested during the multi point inspection and was never tampered with. The battery failed the test showing 553 cold cranking amps on a rated 750 cold crank amp battery and Honda recommends replacement. I watched the oil change video on our camera security system in its entirety, and at no time could the technician do what Mr. **** claims we could have done. To me the bolt in question was used to tighten the clamp and in no way has an affect on the battery itself. It looks to me that you could safely remove the bolt and properly tighten the clamp up and battery will still be undamaged. During my investigation I can conclude without a doubt that Basney Honda is not responsible and in no way put the bolt next to the battery. 

  Customer response

  03/19/2024

   I am rejecting this response because: I did not authorize the technician, and I did not authorize Basney Honda to put a bolt in the clip of my battery to secure it. I was not asked, no permission was given by me for any work to be done to my vehicle other than the oil change. The fact that you put the bolt in my battery terminal without my authorization is against Indiana Law, as the law requires permission to do anything to my vehicle other than what I authorized. The battery is shorting out and battery acid is everywhere on top of the battery. Your actions by your technician caused my battery to fail. Therefore, it is your responsibly to replace the battery and battery terminals at no cost to me. The surveillance video as you stated does indeed prove the fact that the bolt was done by your technician, again, without my authorization for this to be done. I was not asked if I wanted that or given an option for a bolt to be placed in my battery, you did it on your own without asking and that makes you responsible for replacement for a new battery. I ask that you provide the battery and terminals at the Parts Department and I will pick it up. I will never allow you to touch my vehicle again due to the fact you do unauthorized work, which damaged my battery, and I don't trust you at all. The actions of your technician has shorted out my battery and it's not operating correctly due to the bolt you put in it. I am expecting a replacement immediately.

  Customer response

  03/22/2024

  I would like to request the video which is evidence. I'm formally requesting that Basney Honda provide to me in its entirety from the moment my vehicle was in their possession until the finish and I was handed the keys the security camera footage, video. This video will provide 100% proof of what occurred while my vehicle was in your possession. If you did not put the bolt there, as you claim, then the video will show that. If you did put the bolt there in my battery terminal, then the video will also show that. So both sides can come to an understanding, I request the full, unedited, uncut, timestamped in full with date and time, security video to be sent to my email address which is ******************* is where to send it. I'll be awaiting a response.         

  

  Business response

  03/29/2024

  In response to the request for a copy of the surveillance video that captures the vehicle, we cannot send it via email. The video is over 90 minutes long and the file is too large to upload and send. The only thing done to the battery by the technician was testing it. This is standard practice at Basney Honda when having a vehicle serviced. At no time would Basney put a bolt in a battery.  It failed the battery test per print out. As a show of goodwill, we are willing to replace the battery and battery cable for the customer. We will order the cable and contact him to pick up the battery and cable from our Parts Department when it comes in.

  Customer response

  04/05/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you. Please let me know as soon as the battery and cable is available for me to pickup and make sure the parts department knows it's at no cost to me. My cell phone number is on file with you, please call that number. I will periodically call the parts department and check if the battery and cable is there, just in case it's there but you were not notified yet. Thank you for working with me in resolving this matter and have a wonderful day!
  

• Initial Complaint

  08/26/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  My wife and I purchased a used ************* from Basney ***** ** 2019. Approximately 2 years later, we were notified by a special investigator from ***************** DOT that we were the victim of a federal crime, the crime being that the vehicle we had purchased from Basney ***** had the mileage turned back substantially. I contacted ************************* at Basney Honda. I forwarded the email from the Special Agent to ******************, and informed him that although My wife and I had not spoken to Special Agent ****** ourselves, an attorney we hired to look into the matter had been able to reach Special Agent ****** by phone. ****** told our attorney that the mileage on our Jeep had been rolled back somewhere near ******* miles. ***************** did some sort of a title search on the Jeep, and basically told me "Everything is good! Nothing to see here"! When I asked ****************** if he intended to contact Special Agent ******, and ask him what had transpired with his investigation on a car Basney ***** had sold with rolled back mileage he said "Um, no." I am paraphrasing there, but will forward all email correspondence between ****************** and myself, along with the original letter to My wife and I from Special Agent *************Special Agent ****** also commented during the course of the conversation with our attorney, something to the effect of that the mileage rollback meant the Jeep was "probably worth around 45% less than if it had the miles it was showing". We bought, in good faith, a vehicle from Basney ***** that they guaranteed the mileage to be accurate on, and we received a vehicle worth around half as much. Instead of ***************** and Basney ***** being concerned about this situation, they are instead attempting (it seems) to sweep it under the rug, and will not make any reasonable amount of effort to resolve this situation, and make my wife and I whole again on this fraudulent transaction.

  

  Business response

  08/30/2022

  First off, I would like to apologize to ****************** for all the trouble and stress this situation has caused. I am currently in discussion with Agent ****** about this issue and we are trying to determine all options available. It seems to appear that both ***************** and Basney Honda are both victims in this case if everything that is being told to me is true. Both the title from the **************** and the Autocheck on the vehicle in question shows zero issues with the odometer. More time and more talks with Agent ****** are still needed before I am able to make a decision on this issue. I want to stress that I will do everything in my power to be fair with ***************** as I am completely aware that this is not his fault either. I will contact ***************** as soon as I receive more information on this case. Thank you for your patience

  Customer response

  09/08/2022

   I am rejecting this response because:
  
  After receiving this response, I tried reaching out to Basney Honda with some questions, but as expected got no response.
  
  
  Special agent ******, in a phone conversation with my attorney, told my attorney that the difference in mileage on this vehicle probably amounted to about 45% of its value. That is what I expect to receive to be made whole on this fraudulent sale.  At this point, I am not asking for the interest we paid for three years on that difference, I am not asking for the attorney fees we have incurred thus far,  all I'm asking for is the number agent ****** gave. In exchange, we will sign a statement that says Basney Honda fixed this problem to our satisfaction and made us whole again on the deal. The difference in value, $9000, should be paid to ************ they are the finance company. If I have not received a reply from Basney Honda by the close of business on Monday, September 12 I will assume they are not willing to accept these terms and we will proceed in court.
  

  

  Business response

  09/12/2022

  I am currently in discussion with our lawyer to get all legal options for the pathway to proceed. We are still looking into the facts and want to make sure all T's are crossed

  Customer response

  09/18/2022

   I am rejecting this response because:
  How long do you anticipate you will need to be "in discussion" with your attorneys on this fraudulent car deal? It is a car deal. Not a multi-faceted acquisition of a business or something. You are a car dealer, and I assume your attorney is the lawyer of a car dealer. How many "T's" are yet to be crossed almost a month later? Can you give me a date you and your legal team feel you can wrap this up by? Let me throw a few dates out there to help.

  08-22-22: The date I first notified your dealership that we had been the victims of fraud at your dealership.

  *********: The date I filed a complaint with the BBB after being basically told by your dealership to go away and quit bothering you, they were going to do nothing. 

  08-31-22: The date I received your initial response, through the BBB website, acknowledging the fraud.

  09-21-22: This coming Wednesday, a full 3 weeks after you sent me (BBB) the message acknowledging that we were the victims of fraud at your dealership.

  Is 3 full weeks enough time for you to straighten out a fraudulent car deal at your business? let me know.

  
  

• Initial Complaint

  11/01/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We used to live in *****************************************************************. However, we moved to ***********************************************. This is about a **** Honda Accord that I owned and my daughter used. Now, we sold the car.We continue to have staling problems & took it to Basney Honda in June 2021. I dealt with them and my daughter paid the bills. I dealt with was ***** After the diagnosis, **** told me that the problem was the distributor and it need to be replaced. On 8/9/2021, my daughter paid $659.80 and picked up the vehicle home. The vehicle showed the same problem from that day. The vehicle had to be towed to Basney Honda. After a couple of weeks **** called and told me that the fuel relay assembly had to be replaced. We paid $189.20 (R/O # *******/1) and picked up the vehicle on 8/31/2021. It was fine after that. After we made sure that the problem was fixed, I called ****, told him that we were not happy with the fact we had to pay for something that did not fix the staling problem and asked who I can report. **** told me that it was *********************, Director of Services. Then I called ***** first in Sept., 2021. He listened to me and promised he will look into it and get back to me. He never did. Then I called him again on October 5th. He asked for all information again and promised again that he will get back to me. Since I didn't get a response, I called him on 10/28/2021. ***** responded that he left a message which I never did. He said that the mechanic (****) told me after the first diagnosis that "we'll start with the distributor". I responded to ***** that I have never been told "we'll start with the distributor". I wouldn't have agreed to pay that much money for a 22-year-old vehicle if I knew they were on a diagnostic expedition on our expense. ***** refused to take any responsibility and told and told me there was no one above him to take my complaint. I want Basney Honda to refund the initial payment of $659.80 to my daughter's credit card account.

  

  Business response

  11/23/2021

  The Service manager ******************* is in contact with the customer as we speak. I can update the result at a later time

   

  Customer response

  11/23/2021

   I am rejecting this response because:
  
  I contacted BBB only after ******************* refused to accept any responsibilities and told me that there no one above him to report. There response is disingenuous. 

  

  Business response

  05/04/2022

  Hello,

  Regarding this issue:

  The vehicle was presented at our dealership on 04/22/2021 on repair order ******* and the customer stated the vehicle will die while driving and then restart. Upon inspection, the vehicle did not act up nor was the concern duplicated. We inspected the vehicle and checked for diagnostic trouble codes (DTCs) in the system. We started the vehicle again after sitting and vehicle had low power. During the inspection of ignition components, we removed the distributor cap and found oil inside of cap where it is not supposed to be. Oil was leaking past the distributor shaft causing oil to soak the ignition control module (ICM). Based on the evidence we found, we recommended to the customer that the first step would be to replace the distributor due to oil leak and oil damage to the unit. The customer agreed to the estimate and repair. We found out that the *** Honda part was on backorder for an extended period of time and we discussed this with the customer. The customer then agreed to have an aftermarket distributor installed to correct visible leak/damage. We replaced the distributor sub assembly and ignition coil. We then tested the vehicle again in the shop for the customers complaint to verify repair and operation. The vehicle did not act up again.  We then returned the vehicle to the customer.

  The vehicle was then presented to our dealership again via tow truck on 08/11/2021 on repair order ******* with the customer complaint of continued issue with no start/ dying out.  We test drove the vehicle and initially tested good. We then drove the vehicle to a parking lot, turned the vehicle off for approximately 5 minutes and tried to restart the vehicle. At this time, the vehicle cranked over but did not start. The immobilizer light was now flashing on the dash. We smacked the main relay and the immobilizer light went out, the check engine light came on, then the vehicle started like normal.  We then recommended to replace the main relay to the customer. The customer agreed to this estimate and repair. We then replaced the main relay in the vehicle and confirmed repair and operation. We then returned the vehicle back to the customer after repairs.

  Please see attached copies of both repair orders as well

  Thank You,

   

  *******************

  Customer response

  05/04/2022

   I am rejecting this response because: Honda never told me that changing distributor was the first step and there may be other steps and expenses. All they told me that changing distributor will fix the problem. 
  
  
  

  

  Business response

  05/13/2022

  going by the facts that were in front of us and honda's procedure, we did everything by the book. Unfortunately on a 24 year old car, multiple electronic components can fail at the same time. With oil on that distributor, it would of had to be replaced then also. At this time, we still feel we did nothing wrong and any other repair shop would have done the same thing

  Customer response

  05/16/2022

   I am rejecting this response because:
  
  I didn't ask Basney Honda to fix everything on the car. We simply asked them to fix the staling problem. Their diagnosis for the problem was to replace the distributor. It wasn't my intention to pay for their training.
  *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩