Business ProfileforA+ Plumbing Heating & Cooling, Inc.

Our sump pump check valve broke on Jan 8th, 2020. We called A+ Plumbing Heating & Cooling to see if they come to repair it. After a few hours they appeared under an emergency call fee. The plumber replace it and redo *** pipe system. The total cost was $699. The next day the *** pipe system was leaking. We called them again, and they resolved the problem first thing in the morning. Of course, this was without giving us warning that it might not be their fault, and perhaps they needed to replace other *** pipes. At the end of the day, it was their responsibility, and we did not pay.**** broke loose Jan 17th, 2022. One of the *** pipes that they installed broke again. This time it was serious; our basement was flooded. We called then again. We heard the same speech over the phone: it isn't probably our responsibility. Our work is of high quality, you will need to pay for new repairs, plumbing systems are complex, etc. We are talking about a *** and a rubber check valve. It is straight forward plumbing. They came again and sort it out at no cost, because it was obviously their fault: a sloppy and poorly bad job. They helped to remove the water from our basement, though we had wet carpets, and built up humidity, which we needed to dry at our own cost! No apologies from A+ Plumbing.Our saga hasn't been over yet. Today, Jan 22, 2022, the rubber check valve came loose, and our basement is once more flooded. We telephone them. A+ Plumbing is nowhere to be found. I decided to fasten the check valve himself. Now we are working hard to remove all the water, and start to dry our basement again. This come at our own cost!!We now need to call a qualified plumber, because A+ Plumbing Heating & Cooling has none. Given that we need to pay for someone else to do the job, we request at least a full reimbursement of the $699.00, and if A+ Plumbing has any decency compensation towards paying the cost of drying out basement.