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ComplaintsforJim Goodman, Inc.
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Complaint Details
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Initial Complaint
05/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My elderly mother hired Jim Goodman to do some work around her house. He has been paid in full since last August or September when he replaced flooring and begin her bathroom remodel which he promised to finished once the new shower doors came in. Only he never came back to finish even though the shower doors have been in. My mom has called countless times and he does not call back. My husband and I both contacted him as well as he keeps promising he will call or complete the job in the next week. But those weeks keep passing by and he still has not reached out to my mom. I don't understand how he has good reviews out there. We are at a loss of what else to do. This is really unfair. Any proof of payment or specific dates and details can be provided by mother *********************** **************************************** and ************.Business response
05/27/2022
Hi Ashley,
I am responding to a complaint about my business, ******************* ***** Case ID ********
First off, I have apologised to the actual customer about the delay in completing the job as we quoted. The customer is a very sweet older lady with whom it has been my pleasure to work for. She, and her son who I have met have been very gracious and kind to myself and my crew, and have had nothing but good things to say about our work. The complaint that has been made to you was not made by the actual customer nor her son,, but by the customers' daughter or son-in-law, who resides in **************. These folks have not seen the job first hand and the son-in-law has only been in contact with me one time, and then only to "politely" berate me personally.
I was polite and tried to explain the situation to the son-in-law, but he had his mind made up as to what I should have done about the situation, etc..
Regardless, I have spoken with my actual customer and apologised again about the delay, which I understand is frustrating.
The situation that occurred is as follows: We completed a bathroom remodel for our customer, among other work, with the only exception being that the sliding shower door was not in stock when we needed it, at the local building supply. The supplier told me that they should have more in stock within a couple of weeks and that they would contact me when they came in. I relayed this information to my customer, and then went what I felt was above and beyond at my own expense, purchasing a shower liner, curtain and rod, to make the shower functionable and pleasant to the eye until the shower door could arrive and be installed.
Unbeknownst to me, while I waited on notification for the arrival of the door, the local building supplier changed their policy about in-stock shower doors, opting to carry only those doors that matched certain in stock tubs, and the rest would have to be special ordered. While I waited for the notification that would never come, we went on to other jobs and this issue slipped my mind. In fact, it wasn't until I spoke to my customer and reiterated my apologies, then went to pick up the door, that I discovered that they were no longer being kept in stock.At that point I immediately ordered the shower door, which took 3 weeks to arrive, and it is now awaiting my pick-up. It shall be installed as soon as my customer gives me an available date to do so, I presume it will be as soon as possible..
It is my regret that this issue has occurred, especially to such a good member of my local community. In 28 years of business, I have only had 3 occasions for complaints, this being the 3rd. Unfortunately, once in a while, some details do fall through the cracks, although I do try my best to make sure it doesn't happen and I hate it every time that it does.
Please feel free to reach out to me with any other questions that you may have.Thank you!Jim Goodman************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.