ComplaintsforGodlove Enterprises Inc

• Initial Complaint

  05/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Im March 31 I had asked Godlove to come out and clean my grease trap. They come out why I was at work could not find it they came back out the next day and still cannot find it told me they were gonna have to have a guy come out and scope for it $150 they came out while I was at work I told him not to and the guy scoped out my septic system to find it clean the problem out in my Grease trap and charge me $300 and have the other guy come out and clean out my septic tank which I never asked to be done they charge me $295 all I asked was to get my grease trap cleaned out last time was $97 which was about seven years ago I know things go up but thats a little bit too much now I tried talking to the owner Ive tried talking to the guys the sun nobody wants to work with me they all say I have to pay it because it was done Not asked for my septic system to be pumped

  Business response

  05/17/2022

  I don't understand why this complaint got filed. I have spoken to this homeowner and thought we had come to an agreement. Here's the story:

  The homeowner did call to have a grease trap cleaned. On our initial arrival to the property, our technician noticed raw human waste and toilet paper coming to the surface of the ground. That indicates a problem with the septic tank or ***** system or possibly the underground pipeline that goes to the septic tank from the home. The first thing to do is access the septic tank to diagnose the problem. Our technician was unable to locate the septic tank on that visit. The use of an electronic locater to find the tank was necessary.

  The next visit included the electronic locater. While projecting the locater down the pipeline towards the septic tank, an obstruction in the pipe was noticed but the septic tank was ultimately located. We opened the tank to pump it as needed to be cleaned. We also ran sewer cleaning equipment and a sewer camera in the obstructed pipeline which allowed the back-up  to be eliminated. [Side note: the pipe was fractured and broken causing the blockage] 

  The homeowner is complaining about the **** saying she only wanted the grease trap cleaned. A residential "grease trap" would be defined as a receptacle to receive only food waste from a kitchen or food preparation area. When we see raw waste and toilet paper on the surface of the ground, the problem is definitely not a grease trap problem. 

  My technicians did indeed search for this grease trap that the homeowner talks about to no avail. My conversation with the homeowner was left that we cannot locate a grease trap. If you will find it, I personally will come back and clean it free of any additional charges. In the mean time , the real problem is taken care of.

  ***** Godlove 

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