Business ProfileforGardens of Memory Cemetery

We purchased plots, vaults and opening/ closing, basically everything except the actual funeral home service. The purchase was in 2020. We started getting calls stating we are past due on our account We called to Inquire and were told that bookkeeping was backlogged a year or more, and we do not have a past due balance on our account. After we had made the last payment we were still getting calls stating that we were past due Many calls, to the point of harassing us, we would call the Cemetery and they stated we were past due, and they said from November of 2021, the bank sent us a copy of the cashed check, we forwarded it to the cemetery, then they said maybe it was October 21,. Same thing we called our bank, got a copy of the cashed check, sent it to the Cemetery on 11/28/ 21 We received another letter on 11/29, stating they were going to turn this over to an outside collection agency. It has been cashed on 10/19/2021. Still have not heard back from them. I am in complete shock that a place of business like this could be so out of control, and especially so uncaring, seems all that matters is money to them. You may look at our credit score, we don't not make our payments. I wonder how they conduct the rest of their business, do they properly bury people, or do they cut corners there? We have a son who was stillborn, buried at this cemetery, since **** That's why we were making arrangements here I would like to get my money back, remove my son and go to a funeral home/ Cemetery in the town I've reside in for the past 37 years .