ComplaintsforPuroClean by Osborn, LLC
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Complaint Details
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Initial Complaint
07/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On June 1st Puroclean came to my house to help with a waterline break. Two weeks prior I had just installed new laminate flooring in my house. The company proceeded to rip out the flooring, baseboards, quarter round and the toe kicks to the cabinets. I contacted the flooring people and he said the flooring just needed to pulled up and dried out. I told the two people doing the work and they said everything was already warped. I had another representative from Puroclean come out and said if the stain to the toe kicks could not be matched up perfect then they would have to restrain all the cabinets. I have made several calls and messages to get ahold of the company and either told someone would call right back or nobody would return a message. In the meantime, I had to buy all new flooring for two rooms and have someone put it down. The second flooring company reiterated what the first flooring company at said. They should not have destroyed the flooring or taken up the baseboards, quarter round or removed the toe kicks. Now I have half a kitchen and laundry room done. And through research, staining cabinets most of the time does not work. So, now I might have to have new cabinets. This would have all be avoided if the original two people from Puroclean would have done their jobs right.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.