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ComplaintsforBrooklawn LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/13/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Requested a service to be done (lawn aeration). Brooklawn sent a bill for the aeration but the aeration was never done. I let them know I have no issue paying for the service if they would aerate my lawn which was never done. They checked with their field advisor who said the service was done and required payment. I asked that someone come out and look at the lawn so they can confirm the service was not done but they didn't replay to my request. They sent me a letter stating I was going to be sent to collection for not paying for a service that was never done. I tried to reach out again to let them know I have no issue paying for the requested service if it actually gets done. Settlement amount was less than $200. Im requesting that the service get done or that I do not get charged for the service.Business response
07/20/2023
In response to complaint ID ********, we mailed the attached letter to ***********************. It looks like the case has been closed, but we wanted to follow up with you on it.
Thank you,
*******
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.