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ComplaintsforGreg Hubler Ford
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Complaint Details
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Initial Complaint
01/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
traded my 2017 **** 150 for 2020 **** expedition ************* 13,2023 for $51,422.94 have had nothing but troubles since we bought it.paint chips to be repaired and once they did it actually looked like one of my grandkids did it and when i brought it to ******** attention he agreed and was to get back to me and never did. Found out he no longer worked there and left the turnover is crazy there. ****** the guy that sold it was no longer there either. I was told by ****** it was not done right because the paint guy was not in to fix it. Got it in October when we got back from vacation the catalytic converter was bad, transmission and needed a new hood latch. They replaced all i am not happy they put a used transmission and not a new one. It was in there for a month dropped it off October 15, November 6 and got it back December 5 dropped it back off January 2 with possible transmission/motor problems. Still without it and making high payments on this LEMON.I want FULL REFUND what I paid for this LEMON vehicle including my interest. I am contacting an attorney and will include Attorney fees as well.Initial Complaint
03/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I dropped my car off at **** Hubler ******* in ********** on 2/15/23. I have been communicating with the dealership who was taking a long time to run diagnostics on the car. Once the test was done they would send the results to the ******* tech line who would take a long time to review it and get back to the dealership. They continued to ask for more and more information and the dealership had done everything they asked without getting an answer. I reached out to ******* customer service and was given a case worker who established communication with the dealership about a week after she told me was going to. Recently, I was told that the tech who was working on my car at the dealership was not a very good tech and was fired for reasons I hate to say so they were forced to backtrack and start over at the beginning of the whole process. Its been over a month since my car has been there and I still do not have any answers on my vehicle.
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Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.