ComplaintsforStoops Buick GMC-Muncie

• Initial Complaint

  11/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2017 ***** Silverado from stoops. Once I left the dealership a check engine light came on. My uncle and I scanned the truck and a previous code was erased indicating the fuel pump needed replaced by the dealership. Stoops offered to give me a rental for the time it would take to fix the truck. I picked up a rental from Enterprise and continued to use it till my truck was done. October 4th-November 17th. A receipt was sent to my email and a transaction was taken out of my checking account for $2,660.37.

  Business response

  11/28/2023

   

  Thanks for reaching out to us regarding this matter, the complaint seems to be from an auto rental bill that the customer received while the customers vehicle was in our service department.  The dealership covered the portion of the rental bill while the vehicle was in our service department.  The additional portion of the total rental bill the customer received was for additional rental days that were charged to the customer because the customer didn't return the vehicle when it was requested and the other portion was from supplemental liability insurance the customer chose to take with the rental company.  We hope this clears up this matter, any additional information that *** be needed please let us know.

  regards,

  ***********************

  Customer response

  11/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Lets start from the beginning and why I was in the rental. After buying the 2017 ***** a check engine light appeared. After hooking the truck up to our scan tool at work it was evident the code was erased before I purchased the vehicle. Meaning, the issue was known upon selling it to me along with a few other things. Transmission shifts hard, cruise control works occasionally, oil life wasnt reset or the oil just was never changed. At this point I want a full refund of my truck including interest. 
  
  Regards,
  
  *******************
  

  Business response

  11/30/2023

  Thanks for the update, the customers response has no relevance to the rental bill and additional liability insurance the customer opted to take with the rental company, Enterprise.  To reiterate, the rental bill for the time the customers vehicle was in our service department was paid for by the dealership.  The additional charge on the customer's rental bill was due to customer not returning the vehicle when requested and the customer opting to take additional liability insurance coverage with the rental vehicle company, Enterprise.   

• Initial Complaint

  10/20/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I bought my 2018 **** focus from stoops almost exactly a month ago. Its already completely not working. Stoops has had my car for a half a week and I had to profusely call to even find out whats wrong with it. Now 3 days after having the car they are just now telling me whats wrong and also not telling me when and how its going to be fixed. They are refusing to update me regularly and arent offering any other help to accommodate.

• Initial Complaint

  01/05/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was searching for a used car and I had to input my email and phone number to review their special prices. It was originally offered as $7 down. When the list came up, I used the filter option to list them from lowest price to highest price, the first page had many vehicles that stated the price was unavailable at this time. The second page listed some vehicles for $1; then, following pages listed some for $5 and then the next priced vehicle is listed at $6500. This is deceptive and illegal. They cannot advertise a price that they are not honoring. The saleswoman, Shell or something similar, stated that they are not $1 and the site is not updated. However, there are links for disclosure statements for those vehicles that state you true cost will include title fees, registration, dealer fees, etc.

  Business response

  01/16/2023

  From time to time we may have software integration errors showing incorrect pricing on our website.  The attached document is the disclaimer that is shown on our website stating that final price will need to be confirmed by dealer.    

   

  Customer response

  01/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  They are full of ****.  They are using this to deceive prospective buyers.  There is no computer or technical error - they are listing them at those low prices to get people to call and then try to talk them into buying full price vehicles.  Although, the price seems too good to be true, they are supposedly a reputable dealer and such mistakes do not happen; therefore, they are using the disclaimer to break the law intentionally.  When you accept their response that they have a disclaimer, you are allowing them to actively skirt the law and play forgiveness rather than following the law and its intent.  They should be held responsible, fined for using those methods to gain prospective buyers and their contact information by intentionally misleading them.  To further prove the point, they list them with both $1 and $5 amounts.  No mistake on their part and when they claim to be they are obviously completely lying and each day that it continues is their refusal to follow the law and using deceptive advertising practices.  It is not a mistake, and no disclaimer is legal for those that are intentionally misleading.  They should be fined and forced into removing them and monitored to ensure that they are not continuing this deceptive practice and they should have to prove that they have not sold any client data from those deceptive practices that require prospective buyers to input their data to view them.  IF they have sold the data, they should have to reimburse those clients and pay for their names to be removed from any subsequent selling of said personal data.  

  
  

  This is so illegal and wrong!!!!!!!!!

  
  

  I want them listed as being deceptive, for refusing to fix their supposed technical errors, and continued monitoring to ensure that they do not return to such deceptive practices.  I also would like them to be fined the maximum amount allowed by law for their obvious "bait and switch" fraud and wire fraud.  They should be held legally liable for all the felonious activities they are committing.
  Regards,
  
  *************************
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩