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Find a Location

Roto Rooter has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Roto Rooter

      5826 W Kilgore Ave Muncie, IN 47304-4781

    • Roto Rooter

      3846 S Meeker Avenue Muncie, IN 47302-9274

    Business ProfileforRoto Rooter

    Plumber
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Roto Rooter has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Roto Rooter

        5826 W Kilgore Ave Muncie, IN 47304-4781

      • Roto Rooter

        3846 S Meeker Avenue Muncie, IN 47302-9274

      Location of This Business
      5826 W Kilgore Ave, Muncie, IN 47304-4781
      BBB File Opened:
      8/5/2015
      Alternate Business Name
      • George Winnie Inc.
      • AAAAAAA Roto Rooter
      Contact Information

      Customer Contact

      • John Stepowoy, Vice President
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/17/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      My kitchen sink was clogged & not draining. They snaked it and cleared the clog. They told me it's 100% satisfaction guarantee, so if I had any more issues with it to call them back. I paid them opon 1st. visit. Same issue 2ND time Roto rooter unclogged the sink 2nd time & charge me again, I paid the 2nd visit, & he looks under my home in crawspace & tells me my sewage line ****************** else. They did work & I paid in full over $7,000 . After they left my home i found all the trash & damages. They put a hole in my bathroom floor to run a tolite water line and left a big hole in my floor. They tore out all of my insulation under my house in the craw space, and left it a mess, They dug out parts of my foundation, and left it a mess. 1 of the male workers pushed the door open on the bathroom door while my teenage daughter was using the tolit. They smoked cigarettes on my property, throwing their cigarettes in my yard. Then 2 months after I paid them in full, I received bill in the mail from them for over $10,000. when they left they didn't clean anything up, I had trash bags all over my back yard they had left for me to clean up by myself. Then I got copys of my ************** bills from the city, & according to my bill there was never any leaks during those dates at all. They told me they were going to lay plastic in my crawlspace , to keep it dry and sealed of wetness but they didn't do it. Roto rooter forged printed my name on all the end of the documents & told me to sign it. The documents stated to initial a part about it being ok to spray sanitizers if needed, but the worker told me it wasn't needed to sanitize dirt and **** , and then they tell me they sprayed crawspace dirt anyway when it wasn't needed. Crawspace still unfinished with no plastic not being put down as they verbally told me they would. Sub pump gets ground water out of my crawspace everyday, which defeats the purpose of spraying & drying. I am not a satisfied customer. Work wasn't needed.

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      ROBERT R.

      1 star

      10/27/2022

      My wife and I were ripped off by rhis Company. We asked them to come check our sewer line, which they did. They told me it was going to cost about $4,000 dollars. Never did see a printed estimate of the job, had to read it on their hand held little computer.Yes, I trusted the sales guy and signed my name on this hand held computer, thinking they were going toadjust the bill when they got into the problem Two guys came to our home and were there approximately 10 combined man hours.They manually dug two holes approximately 75 cubic feet of dirt(27 cubic feet small hole and 48 cubic feet the other hole).They brought a backhoe,encase they needed it, and used it for maybe ten minutes to push the dirt back in the larger hole. They dug the holes by hand why did they need the backhoe, the agreement says they were not responsible for cleaning up the hole sights. It might have taken 20 minutes to shovel the dirt back into the holes!! I was charged $3,936.01 for ten hours of work and maybe 16 feet of pipe, stone and 4 connector joints.They never did insert the white pipe the salesperson told me they were going to use to fix our problem.I am 75 years old and feel we were ripped off big time I will never use this company again, in my opinion they are rip off artists for jobs you can't really see once they are done, it is all under ground. You can't trust them to adjust their estimate once the job is done.I had to leave a one star rating or I could not leave a review, they deserved a ******************* for this rip off of a senior citizen who trusted we would be billed correctly once they knew what thet did to fix our problem, never happened.********************************, *******

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