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ComplaintsforHope Magazine LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/13/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
The *** of this business has scammed scores if not hundreds of people with magazine subscriptions she never deliveredfour were promised, one was delivered. Book reviews by myself and others were never printed and payment was never provided (10+ hours of work). This occurred in 2018/2019. Im reporting this now because she sent out an email to myself and my friends (who were also scammed) that she has relaunched a new magazine and is asking for money once again. Shes taking advantage of people and using religion and female empowerment to do so.Business response
01/17/2024
We want to address concerns regarding the branch of Hope Magazine (Hope ** the Book) we launched in 2018. Unfortunately, due to financial constraints, we had to discontinue the "print" issue. We've been transparent about this, notifying subscribers on multiple occasions.
Every subscriber was provided with digital versions of the parent magazine (Hope Magazine launched ****) for the entire year as an alternative. It's important to note that, at the time of subscription, our terms clearly stated no refunds, and all sales were final.
Additionally, we would like to clarify that the individual in question was not a freelance contractor, nor someone we acquired. We never promised any pay or compensation to this person.
We regret any inconvenience caused and appreciate your understanding. We value our community deeply and are here to address any further questions or concerns.Thank you for your continued support.
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Customer response
01/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I imagine my money got absorbed by the parent magazine. ************** was NOT upfront about anything like she claims. And no, I didnt expect payment for reading and reviewing that parenting book because I, like many others, offered our time and work for free to help her out in her new Christian ******** Work that never even made it into the single substituted digital issue I was offered. We were taken advantage of. People were robbed of money. I hope she treats her new subscribers and employees better in the future.
Regards,
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.