ComplaintsforTrustmark Recovery Services
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Complaint Details
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Initial Complaint
08/16/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Unable to make payments because the business has suddenly closed and stopped answering any contact. Have been trying to reach someone there for months now with no signs of life.Initial Complaint
06/23/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I had an account with trustmark in ******* medical bills I didnt even know I had owed. I was paying on them.File # ********* Trustmark ************ My rep was ***** balance I would pay each $50.00 on every 8th. St Marys accounts. On 04/13/23 $50.00 paid, balance $366.11 last payment.Called 04/27 cancelled all recurring payments. Now, I cant reach anyone And I am trying to settle as I am told these debts have been placed on my property I need help. I am trying to refinance and I was trying to have them paid in full by a settlement ? I need a contact and something in writing asap.online showed they are closed forever ?Initial Complaint
03/08/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 3/2/2022 I paid $194 to Trustmark Recovery services. Last 4 of SSN ****. I was actually unaware that I had a right to request validation of this debt and I had never received any mail noticed about this debt or about that right before. Seeing as this account is already paid I would like to request deletion and removal of this account from all my credit reports. I am in the home buying process and this account has been detrimental to my credit reports and I would like to have it resolved in the best way possible. Please remove this account from my reports. I would also like to have a digital copy of a paid in full letter along with a mailed copy. I would appreciate if *******************************, ***********************************, or one of the senior account managers could ***** this request. I would also like a paid in full letter. If this cannot be done then I AM requesting validation of debt and refund of payment. Thank youBusiness response
03/08/2022
Good Morning ******,
The payment of $194.02 has been applied towards the account and it is showing paid in full. The next credit reporting is scheduled for March 16, 2022, I can also email or mail you a paid in full letter. Please contact our office at ************ and provide file number 202470053.
Thanks,
***************************
Director Of Operations
Trustmark Recovery Services
833 ********************
Suite 200W
************, ** 46375-1683
************ Phone
************ Fax
**************************************
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.