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ComplaintsforLive & Let Hair Salon
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had a nail appointment at the salon on 6/21. During the appointment the salon owners dog peed on my purse. I called on 6/22 to tell the owner. She offered to have it dry cleaned next door. I told her that wasn't the proper way to clean a leather purse. I got a quote from a business that cleans leather. It was more then the purse is worth and she refused to pay that. I asked her to at least reimburse me for the purse but she said no she wanted to have it cleaned by her guy. After an argument about it in her salon on 7/11 she said she would mail me a check. I never received a check. I reached out to her via text on 7/22 and 7/24 and never heard back. On 8/3 I posted a ****** review and she called me restricted and threatened to press charges against me for harassment.Business response
08/09/2023
A lady called in stating that something happened to her purse. Even though we have a sign up that states were not responsible for damage to personal property, I offered to have it cleaned for her by a professional leather cleaner. After several weeks she finally brought the purse back in and demanded I give her cash. I didnt feel comfortable giving this lady cash especially after seeing the purse and seeing that there was no damage or any sign of anything happening to it at all. She started threatening me and causing a scene yelling at me inside the salon. She then threw the bag down and left. Since then she has harassed me and sent intimidation texts. As well as leave negative threatening reviews, also having her friends do the same who have never been to the salon.Customer response
08/10/2023
I am rejecting this response because: She did not have a sign up at the time this happened. She offered to have it dry cleaned by the business next door. I called the business on 6/22 and they stated they had never cleaned a leather purse before. If she planned to take it some where else she never said that and never showed me proof of getting a quote for it. After I spoke to her on 6/30 about the quote I had received, she asked me to bring the purse and the quote in to her. We both agreed it would have to be after the week of the 4th. So on July 11th I took time out of my busy life to drive down to her salon to meet with her. I never demanded cash from her. I simply asked her to reimburse me for the purse her dog peed on. I never raised my voice at her and I never threw the purse down. We argued in front of her customers and nail techs but neither of us yelled. At the end of the arugment she said she would mail me a check. I said awesome, set the purse down in the chair by the door and left. Then when I never received a check I text her to let her know I never got it and offered her other ways to send it. *****, ***** and ******* And yes, I did leave a negative review of her business and the way she conducts herself as a business owner on ******* That's what ****** reviews are for.
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Contact Information
146 Family Fare Dr
Nappanee, IN 46550
Business hours
Today,10:00 AM - 5:00 PM
MMonday | Closed |
---|---|
TTuesday | 9:00 AM - 4:00 PM |
WWednesday | 10:00 AM - 6:00 PM |
ThThursday | 10:00 AM - 5:00 PM |
FFriday | 10:00 AM - 5:00 PM |
SaSaturday | 9:00 AM - 1:30 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.