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Find a Location

Maximus Auto Group has 1 locations, listed below.

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    Business ProfileforMaximus Auto Group

    Auto Warranty Processing
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    6 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/12/2013

    Years in Business: 21

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Maximus Auto Group - (MAG) is an auto warranty provider offering comprehensive, nationwide warranty protection plans to auto dealerships and consumers.

    Products & Services

    Auto Warranty Plans & Processing

    Business Details

    Location of This Business
    825 Northgate Blvd Suite 200, New Albany, IN 47150
    BBB File Opened:
    10/7/2013
    Years in Business:
    21
    Business Started:
    1/1/2003
    Business Started Locally:
    1/1/2009
    Date of New Ownership:
    8/27/2013
    Accredited Since:
    12/12/2013
    Type of Entity:
    S Corporation
    Number of Employees:
    15
    Business Management
    • Mr. Cory Ogburn, Controller
    • Mr. Robert Dean Harrison, President
    • Mr. Antonio Parente, Director of Operations
    Contact Information

    Principal

    • Mr. Robert Dean Harrison, President
    Additional Contact Information

    Fax Numbers

    • (866) 624-2095
      Other Fax

    Phone Numbers

    Email Addresses

    Website Addresses

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/24/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I have 2 separate occasions where I have been left with a bill in my hand in spite of the warranty. Not only are these 2 experiences not terrible, but I’m working on a third with a PDR claim that hasn’t been addressed but was turned in over a month ago. First experience was that I got 2 flats tires and had to get them replaced quickly. I got the flats around the corner from a ******** ****. Of course I would have them do the work and replace my new tires. Well, I thought turning in a receipt after the tire salesman said they do warranty work like this often would be enough. My claim was denied costing me around $370 out of pocket. All that was said to me was they were not notified prior to the repair. That sounded ridiculous but they wouldn’t change their stance on the incident. Next experience cost $250 out million f pocket. No where in their advertising of their windshield coverage was their notification that the ADAS recalibration would not be covered by the warranty. I searched their website and could find where this was communicated to the consumer. Not impressed by the deceptive coverage and poor customer support. For the next question, I wanted to state that I have been forced to pay well over $620 but that was to other companies because Maximus did not cover it.
    Read More

    Customer Reviews

    7 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Robert S

    1 star

    03/27/2024

    Paid 750 for a policy that covered broken windshields for 3 years. Because we had a star chip repaired without claiming it, when the windshield finally cracked the whole way almost a year later, they denied the claim. This company had no written policy saying - do no repair a chip. They used it as a loophole. Complete rip off.

    Maximus Auto Group Response

    03/28/2024

    We apologize for the frustration you have experienced. Please understand that the terms of your agreement under exclusion #4 do state "Windshield replacement in any case wherin You failed to notify the Administrator of the loss within fifteen (15) days of the date that You discovered the damage." That is the reason your claim was denied, because you did not notify us of the damage originally when it first occurred. On future claims it is important that we are notified within 15 days of any damage occurring so that we can work to ensure a proper and timely resolution is reached. Customer experience is very important to us and we do not want you to feel mislead by your experience. We have decided to make an exception on this particular situation and re-open your claim as a courtesy. A representative will be reaching out to coordinate a resolution.

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