Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This bank isn’t right , I was ready to pay my overdraft fees until they started adding more fees on top of fees making to the point I can’t afford it at first it was at -611 then the next day it’s at -720 then the next it’s at -920 , then when I try to explain to them I can’t afford it their talking about you going to have pay it all then it’s going to be some late fees like what , they’re not like other banks you’re like that usually they’re close the account down and you just had to make a payment plan and pay for it time by time these people are just money hungry. Warning don’t bank with them.Business response
04/29/2024
Please see the attached response.Initial Complaint
03/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On Thursday March 29th I deposited a check via the mobile app in the amount of 3,033.00. On Friday March 1st I received an email that the deposit was approved. Upon the receipt of the email I called WesBanco customer service to ask when the phone will be available after the approval of the deposit. The representative advised me that when the system updated Friday nights the funds would be available on Saturday morning. On Saturday March 2nd, the funds was available in my available balance just like the representative said. On Monday March 4th on the afternoon I started to receive notification about declining transactions. I checked my account and say I only had a little over $3. I called customer and they could not assist me and transferred me to a branch. The branch advised me that the check was placed on a 5 day hold. My issue is that no communication was sent to advise me of the hold. And the representative stated the money would be available Saturday morning which it was. The money was in my account from Saturday March 2nd to the morning of March 4th. Now my account is in the negative and I’m sure NSF are soon to come because the money was there and I began using it to pay for things.Business response
04/12/2024
Please see the attached complaint response.Initial Complaint
02/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Refund of my money if you can I have receipt saying I paid cash when I did my bank stuff looks like a pdf document. I had $6800 in August and $4000 in checking Found a PayPal pay link that had access to bank do I don't know who made this up but they defrauded me and the credit card premier bank found a 2006 paper stuck to my most recent mailBusiness response
02/14/2023
Please see the attached response.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
101 W Spring St
New Albany, IN 47150-3660
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.