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Find a Location

Sally Beauty has 1 locations, listed below.

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    Business ProfileforSally Beauty

    Beauty Supplies

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2221 State St Ste B, New Albany, IN 47150-4974
    BBB File Opened:
    11/24/2023

    Customer Complaints

    0 Customer Complaints

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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Sharon M.

    1 star

    11/24/2023

    issue with Sally beauty, March I bought some hair dye and stuff. I did not use it. I didI return ot in June. It was over the 60 day. So they give me merchandise credit. I had someone to do my hair so I bought this purple hair color, and then the person backed out and I returned it again to Sally’s got merchandise credit again I bought sum stuff, tried to return it to get in-store credit again to go and get hair dye back and the manager looked at me up and down. She snarled her nose and she said no. she embarrassed me in front of multiple people , I called customer care they told her return the items and give me in-store credit. She told him no she was calling DM well I haven’t got any calls. don’t know if I can go down there and returnor not they won’t give me any answers. I’ve called five times over this She said you cannot return a return on top of a return. I said I know your policy like the back of my hand. If it’s before 60 days you get money back with the payment you used after 60 days with or without receipt, you get in-store credit there’s nothing saying you can’t return, and then return again doesn’t even make sense. It’s love it or return it. That’s their policy! I totaled out my car with my husband died and I have to wait so many months till someone will come and get me and take me to the stores , I had a ride and now I don’t . I need this taken care of because it’s not right for the way she’s treating me there was a girl helping me at the register. She hurried up and got up there and scooted her over with her hip and said I’ll handle this one talking about me And she straight up said no really loud and got on the phone with her supervisor and they said wait for the DM to call you well I left my name and number and I haven’t got any calls back in like two weeks now and I think it’s just rude After I get my right color that I want from Sally’s il never go there again! Thank you for your help!

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