Business ProfileforGreenwell Plumbing Heating and Air New Albany

I regret to share my overall disappointing experience with Greenwell Plumbing, encompassing service-related issues, billing discrepancies, and concerns about membership management. Firstly, Greenwell Plumbing's customer relationship manager, Michelle, failed to fulfill her role adequately. Despite my attempts to address billing discrepancies and request a phone call to discuss the matter, Michelle opted not to provide a phone number, leaving me frustrated with the lack of personal engagement. Furthermore, the phone system at Greenwell Plumbing adds to the inconvenience. They seem to discourage customers from addressing billing concerns directly, as their phone systems are set up to not take calls for billing through their booking phone line. The only way to connect with a representative is by attempting to rebook another service, which raises serious questions about customer accessibility and transparency. In my recent service experience, I faced overcharging due to a cleanout issue. Despite providing explicit guidance to the technician regarding the debris location, the service did not meet expectations, resulting in an additional visit, further inconveniencing me. I reached out to Michelle, expressing my concerns and the need for a phone call to clarify the situation. Unfortunately, her response fell short of addressing the issues at hand, leaving me dissatisfied with the resolution process. Now, I find myself in need of confirmation from the billing department regarding the canceled membership and reimbursement for the additional costs incurred after canceling the service last month due to this entire debacle. It is disheartening to experience such challenges with a service provider that initially seemed promising. I hope this review serves as constructive feedback for Greenwell Plumbing to address and rectify these recurring issues promptly. Customers deserve a transparent and reliable service experience, from booking to billing.