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            Business ProfileGreenwell Services

            Plumber
            BBB accredited business

            Contact Information

            1840 Scott Drive

            New Albany, IN 47150

            Visit Website
            (812) 948-9000

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            Customer Reviews

            1.57/5

            Average of 7 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/3/1998

            Years in Business: 30

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Plumbing repairs and replacements, Installation of sewer and water distribution systems, Heating and Cooling needs, and new HVAC equipment installs

            Products & Services

            All components that support Plumbing, Heating & Cooling needs.

            Business Details

            Location of This Business
            1840 Scott Drive, New Albany, IN 47150
            BBB File Opened:
            5/19/1997
            Years in Business:
            30
            Business Started:
            6/1/1994
            Accredited Since:
            9/3/1998
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Greenwell Aquisition Group
            Business Management
            • Ms. Melissa Wilson, Vice President of Marketing
            • Mr. Jason Thompson, General Manager
            • Mrs. Joni Crume, TurnPoint Services
            Contact Information

            Principal

            • Mrs. Joni Crume, TurnPoint Services

            Customer Contact

            • Mr. Jason Thompson, General Manager
            • Mrs. Joni Crume, TurnPoint Services
            Additional Contact Information

            Fax Numbers

            • (812) 948-9976
              Other Fax

            Phone Numbers

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/12/2024

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            I contacted Greenwell Plumbing on January 7th, 2024 for a water leak in my yard at **** ***** **** *********** ******** Technician **** ***** arrived that afternoon to confirm the area of the leak. The leak was located on the right side of the home (underground) near the homes foundation. There was concern of foundation damage to repair. **** ****** returned the next day (Monday) to dig and repair. During the repair there was damage to private personal property. The property in question is custom curbing. Not once was I informed they would break my concrete curbing or remove it from the home where it was attached. I called the office about the concern when **** ****** called reporting the job was completed and to report he was "happy" with the condition they left the damaged curbing in. I called to speak with a representative of GreenWell Plumbing Monday at 1153am and 648pm, Tuesday at 1043am and 430pm, and Wednesday at 1151am. They reported they sent my information to ******** with customer relations multiple times. I at this time have had no contact from Greenwell Plumbing to remedy this concern of damaged property. I truly wanted to resolve this before proceeding with a compliant. I have requested to speak with ANYONE that could even address my concerns and was informed they were unable to forward my calls to anyone other than ********.
            Read More

            Customer Reviews

            7 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            David E

            06/07/2023

            On 10/15/22 - Purchased 20Seer HVAC system. - After Install noticed extremely high energy usage (20,000watts). - Wrong indoor unit installed - never validated to be 20Seer system paired together, not actually a 20Seer system per Goodman/Amana - No AHRI certification for the pair/running in Em heat. On 11/12/22 - Indoor unit replaced/AHRI certification provided - Additional Cost $1,451.00 to me for the new indoor unit - High energy usage (17,000watts), left on emergency heat due to thermostat communication issues pending thermostat replacement.  On 11/22/22 - Thermostat replaced - Taken off emergency heat - Additional Cost $91.00 - Reimbursed by Greenwell $50 for emergency heat usage.  - Reimbursed $340 for the original thermostat that was not needed. - Free 1 year A+ membership. $1500 REMC Rebate credit consumed between December 2022/January 2022 for high energy usage from HVAC. - Noticed extremely high energy usage occasionally (20,245watts), confirmed to only happen when external temp dropped below 47 degrees after multiple months of data collection/review. Additional Cost $1243.17 on utility bill (after consuming the $1500 rebate). On 5/16/23 - Goodman Tech/Greenwell review Internal/External units & System setup. - Goodman Tech notices multiple loose wires inside the indoor unit from install. - Goodman Tech notices one loop was not bypassed as required for correct unit setup and removes the loop. - Goodman Tech identifies the system is programmed to turn on heat strips when external temp drops below 52 degrees and confirms this is the cause of high energy usage. - Goodman tech identified Freon is Overcharged - Not corrected, expected to be completed during A+ membership appointment. Company refuses to make things right for the $3895.17 I spent over the quoted price to get a 20seer system that actually works as one. Company has been a massive headache specifically Robert. They will never have my business again. Pathetic customer service and quality of work.
            Read 6 More Customer Reviews

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