ComplaintsforChris Prendergast Construction
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Complaint Details
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Initial Complaint
09/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We had a large deck installed by Mr. ********************** which was finished in May of 2021. Mr. ********************** was contacted within the following year with some concerns we had about boards that had moved out of place over the winter months. I provided pictures via text message to him to show the issues. In addition, I have records of all communications and my attempts to get the issue resolved. He and a crew member did come out and fix one portion in early June. He told me that the stair portion (2nd issue) was done completely wrong by his old crew. He promised to make it right. I have been attempting to work with him to get the stair portion fixed since June of 2022. It is now the last week in September and he continues to tell me that he will come whenever he can. I just want the stair portion of the deck to be done to code regulations and correctly. We paid slightly under $30,000 for the deck. Building contract is attached.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.