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ComplaintsforLawn Masters Featuring Mole Patrol LLC
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Complaint Details
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Initial Complaint
10/30/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
We hired Mole Patrol back in July of this year to rid us of a mild mole problem. They came out and looked at our yard and gave us an estimate and a suggested treatment plan. The plan was three consecutive months of mole treatment to start in July. Each treatment cost $165.00. At some point during the applications process we noticed a lot more tunneling activity than what we originally had and was told it was normal because they put attractant on the bait that they put out. The attractant they used must have called in every mole in the county because we went from having a mild problem to having an extreme problem. Our yard was riddled with mole runs every where with all their little pop up points. We complained about this and they suggested puting a chemical barrier around the perimeter of our yard to keep any additional moles from coming in. It was too late because at that point they were already in and now they couldn't leave because of the chemical barrier. We still complained because the problem only seem to get worse. We never had any mole problems even close to this before. They came out and did a few more treatments but the problem never got any better. At this point they tried to sell us on more treatments. Based on the lack of any real success previously we declined. I have called several times and am always told the owner will call me back but he never does. We seek a full refund of what we paid which was $495.00. We would also like to warn any other potential clients to seek help elsewhere because you wont get it here.Business response
11/08/2023
I spoke with the homeowner and we agreed that a full refund is justified. I have already mailed him a check. Our treatments to rid the property of moles did not work in the time frame that we had promised. We do over 3,000 mole treatments every year and enjoy a 97% success rate. Unfortunately, this time the moles won.
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Contact Information
Business hours
Today,8:00 AM - 4:30 PM
MMonday | 8:00 AM - 4:30 PM |
---|---|
TTuesday | 8:00 AM - 4:30 PM |
WWednesday | 8:00 AM - 4:30 PM |
ThThursday | 8:00 AM - 4:30 PM |
FFriday | 8:00 AM - 4:30 PM |
SaSaturday | 8:00 AM - 4:30 PM |
SuSunday | 8:00 AM - 4:30 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.