Business ProfileforButton Jar Monsters

I placed an order for two plushies totally almost $100 on 3/17/23 on 4/15/23 I received an email saying that my items have shipped. As of today 5/01/23 I still don’t have my items & when I click on the tracking # all it says is that a label was created and there has been no update since. I reached out to Jessica via her Instagram on April 12th, April 17th & April 18th all which went ignored. I reached out again on April 19th asking her if she could please check my previous messages about my order in which she replied back “sure can” and then there was never a follow up. On April 23rd I messaged Jessica again in which she replied back to me two days later asking me for the name on the order. I gave her my name and then once again no reply. At this point she is stealing $ from hard working families and not providing the product that was purchased and promised. There are so many other small businesses out there that actually care about their customers but Button Jar Monsters is NOT one of them. Do yourself a favor and take your business elsewhere!

We apologize profusely and agree whole heartedly we need to improve. We take this review as a learning opportunity and to further let us know we must improve in all areas