Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Firecracker Performance, DBA: Mitchell Transmission has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforFirecracker Performance, DBA: Mitchell Transmission

    Transmission
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 6/1/2011

    Years in Business: 14

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Products & Services

    This company offers transmission repair.

    Business Details

    Location of This Business
    10664 W. State Rd. 662, Newburgh, IN 47630-8845
    BBB File Opened:
    5/27/2011
    Years in Business:
    14
    Business Started:
    10/1/2010
    Business Incorporated:
    4/5/2010
    Accredited Since:
    6/1/2011
    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    6
    Alternate Business Name
    • Fire Cracker Performance LLC
    • Mitchell Transmission
    Business Management
    • Mr. Jeremiah Hall, General Manager
    Contact Information

    Principal

    • Mr. Jeremiah Hall, General Manager

    Customer Contact

    • Mr. Gerald Hall, Owner
    • Ms. Tamara Hall, Owner
    • Mr. Jeremiah Hall, General Manager

    Customer Complaints

    0 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Lawrence F

    1 star

    08/14/2024

    I was told I could not take a test drive unless I paid $3900 cash first! Owner backed down from this horrible business practice to drive along with me. Owner became belingerant and physically assaulted me inside the vehicle. I had to call 911 and have the Indiana State Police escort me into the office so I could pay my bill safely. Absolutely the worst most rude business transaction ever! Beware of this establishment! Not worth your money or your safety going here! Doesn't even deserve the 1 star rating...totally unprofessional to say the least! Lawrence ** *******

    Firecracker Performance, DBA: Mitchell Transmission Response

    08/15/2024

    Larry is correct. Customers MUST pay IN FULL before we will turn loose of the car. During the test drive with customer, customer stated brake light on dash was flashing sporadically, that was verified when it was dropped off as PRE EXISTING conditions. Customer called me a liar, and when i disputed what he said, Larry got very angry, slammed on the brakes to bring the car to a stop, at this point, and put his finger in my face. The assault Larry is talking about, was when i removed his hand from my nose. The cops were called at this point, and Larry was instructed to pay the bill and leave by the Indiana State Police. Its a shame this happened. I have never been so disrespected as a business owner as i was with Larry. Larry, actually had us order a transmission for his car several months ago, and when transmission came in, he cancelled the order. We never charged him a return fee for that, nor did i raise the price when he came back and had us order the transmission again. He was quoted $3900 out the door, and we ONLY charged him what we quoted. We held up our end of the deal.

    Customer Response

    08/18/2024

    This response by the owner of Mitchelle's Transmission is riddled with lies which does not surprise me at. A dishonest establishment is exactly that...Dishonest! Lie #1 : The brake light warning lights were not nor never had been flashing! #2 : I became upset when I (a honest litigimate customer) was being accused of lieing about the now new brake light warning lights flashing and the owner screaming belingerantly at me saying I was ripping him off! #3 : I did not slam on the brakes! #4 : I knew the owner had lost all control and threatening me with violence so I called 911. I did not put my hand nor my finger near the owners face. I was on the passenger side reaching in to grab my keys from the ignition to keep the owner from stealing my vehicle and driving away. That's when (as the owner has admitted in writing now) he assaulted me by taking a swing connecting to my forearm smashing my arm into the passenger seat. I had already called 911 and the dispatcher was live and was recording every word. Dispatcher kept asking if I was alright for they could hear how out of control the owner had become. After speaking with the State Trooper out of the presence of the owner I decided to not press charges at this time( I had no mark from the blow from the owners punch) and allow the State Trooper(who was great to deal with) to escort me safely into the office, pay my bill as I always intended to do, and have the State Trooper watch my back so I could leave the premises. Owner says he was disrespected. Truth be told I stood up to this undesirable attempt to bully me into to paying before I could test drive my vehicle. That's an absurd policicy the owner claims to have especially if a customer is going to pay $3900 cash! And yes, one more egregious lie was told when the owner said I ordered the transmission and canceled it. The owners father was sitting right next to his boy every time I came to discuss making a deal and knows I did not cancel my order. Makes sense the one time I do walk into this shop without dad sitting there his boy goes off like uncontrolled kid. To finalize, there were a lot of folks who had stopped on the street filming the owner going ballistic on me. If by chance a video surfaces of the owner's assult on me I will pursue charges against this guy. To me he is a real threat to our community and needs to be held legally accountable for his actions. Thank you BBB for the chance to set the record straight! Lawrence

    Local BBB

    Tri-State Better Business Bureau, Inc.

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.