Business ProfileforGodby Home Furnishings, Inc.

***************************** is 90 years old and legally blind so her daughter, ****, is helping her with this complaint. On 3/17/24 ******** bought a ******* LX Class firm mattress from Godby. She specifically told *********************** that she needed the firmest mattress because of her bad back. She liked the one on display that she laid on in the store. However, the mattress she received does not feel as firm as the one in the store. She called within a couple of days of delivery and told ***** she was not happy with this matress and she wanted Godby to come get it. He told her "No, you have to wait 30 days before we can do anything." ******** complied with that request even though she was very unhappy with the mattress. She called back after 30 days and told ***** she was still unhappy and that the mattress does not feel as firm as the one in the store and does not support her back. I took ******** to the store and talked to *****. He had her look at the other 2 mattresses in the store that were firm but ******** was not sure she liked those. He mentioned possibly an in store credit but ******** is 90 years old and just had to downsize her furnishings moving to a smaller senior community so she has no need for any other furniture. She wants the mattress returned and her money back of $2629.95 plus tax. Godby can come get the mattress now as far as ******** is concerned. Godby is telling us that since we signed "no refund or exchanges beyond 5 days of receipt" that she is stuck. ******** called within the 5 days of delivery and ***** told her to wait the 30 days. We are asking the BBB to help us get this resolved as soon as possible because of ********'s bad back. Thank you.