Business ProfileforGenesis of Noblesville

It is with great disappointment and frustration that I find myself compelled to write this letter expressing my decision to sever ties with the Genesis brand. As a long-time supporter and advocate, I had high hopes for the quality and service associated with Genesis vehicles. However, recent experiences have left me with no choice but to seek alternatives.The series of issues I have encountered with my Genesis G90, priced at $71,000, have been nothing short of unacceptable. After experiencing a failure with the amplifier just one year after it was replaced, I was shocked to learn that Genesis was unwilling to cover the replacement under the one-year warranty. This lack of accountability is deeply troubling, especially considering the premium price tag of the vehicle.Furthermore, I am disheartened by the handling of the diagnostic process regarding the amplifier issue. It is incomprehensible that Genesis would expect me to foot the bill for a diagnostic, especially when it should have been performed prior to the installation of the amplifier. This oversight reflects poorly on the brand's commitment to customer satisfaction and quality assurance.In addition to the mechanical issues, I have also encountered persistent problems with the connected services on my 2017 Genesis model, despite paying for this service. While initially reassured by a case manager that Genesis was actively addressing the underlying issues, I was dismayed to later be told by another case manager that such efforts were deemed "delusional." This conflicting information and lack of consistency in communication are deeply concerning and indicative of a larger systemic problem within the company.Sincerely,******************* ************