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Complaint Details
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Initial Complaint
09/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
8/10/2023 Eastside of ******* where car was driving during flash flooding and storm water ******* under my engine causing certain issues and causes serpentine belt to shred! Insurance USAA said Service Employees told them that damage was not seen and it was a mechanical issue! If its a mechanical issue shouldnt Service be considered the Service Employees responsibility due to my vehicle being serviced by the same company two days prior to flash flooding issue! Theres no engine plate under the vehicle to protect the engine and these issues have caused me my insurance claim and my insurance wants to deny my claim! The service guy at the dealership stated that it was possible something like that could have happened to cause the pulley on my vehicle to be a problem and could be a reason for the issue at hand!Business response
04/10/2024
******, We appreciate you sharing your feedback. We understand your frustration, however the service work that was performed by our dealership would have nothing to do with the vehicle being flooded. The water pump is located inside the engine, so the flooding had to be significant. We would be happy to discuss this with you further, if you would please contact me. ***********************, Executive Manager, ************Initial Complaint
01/07/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On December 23, 2021, I visited Hare Chevrolet of ***********, IN, to purchase a used truck. On that morning, I test drove the vehicle I was interested in purchasing and then met with Salesman ****** *** to discuss a trade in deal. While going over the specifics of my trade in, Mr. *** informed me that the Carfax report on my vehicle was clean, but that there was a second report that he looked at that showed my current vehicle had been involved in an accident. When questioned about this alleged accident, Mr. *** told me that he thought the accident was in 2017 or 2018, which were years that I owned the vehicle. I told Mr. *** that wasn't possible because I owned the vehicle at the time. Mr. *** told me that it could have occurred before I owned it and was placed on the report by the previous dealership. When asked to see the report, Mr. *** did not produce any proof of the accident. Mr. *** eventually offered me $22,500 for my trade in. I told Mr. *** I was looking to get $25,000 for my trade in which he replied that would not be possible due to the accident. I ended up settling for the $22,500 offered due to Mr. *** reporting this accident. After my trade in and purchase at Hare Chevrolet, I discovered that most dealerships do not use any other vehicle history reports other than Carfax. I then contacted the dealer and spoke with Sales Manager, ***********************, who confirmed Carfax is the only report that is used. I explained the situation to ****************** who said he would look into the matter. I later received a call from Mr. *** who stated that it was a misunderstanding and he had looked at two different vehicle evaluations and gave me the quote for the other vehicle that was evaluated. The next day, Mr. *** called me and offered me $500 to "make me happy" and to compensate for his "mistake", which I did not accept. In conclusion, Mr. *** reported a false accident on my trade in vehicle to devalue the vehicle and to get me to settle for less money.Business response
04/10/2024
******, Thank you for sharing your feedback with us. We regret to hear that you had a negative experience with our dealership. Mr. *** no longer works at our dealership. *********************** did authorize the $500 as a Goodwill offer. We regret if this was not what you were looking for. I would be happy to speak with you further and answer any questions you have about how we came up with our trade value. Please contact me at your convenience. ***********************, Executive Manager, ************
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.