Business ProfileforPuptown Girl Grooming

On 4/8/22 I took my 11mos old bernedoodle puppy to be groomed. Upon entering the facility it was immediately chaotic. I waited quite some time to even be acknowledged. When the groomer who would care for my dog came out she barely introduced herself & started right off the bat with insisting the dog needed to be shaved. She began asking me to sign a waiver so they could shave her ears. I asked for her to save her hair. She starts insisting to me that the dog has too many matted spots. There were 2 small matted spots behind the ears, & 2 under the rear legs. The rest of the body had been groomed days prior. She was informed of our grooming schedule. Then as if I were lying she demonstrated the way to brush, & showed the kind of brush to use. Both things that were not the issue, we live in the *****, shes a **** ***** rolls in leaves and all sorts of things, which mats the fur. Which was the whole reason to bring her to be groomed. Home grooming with a disability & a dog in training is difficult. Rather than being professional about the situation, my dog was cut in numerous places, was returned terrified, they insisted on taking my payment before even bringing my dog to me to see if theyd done what I was paying for. They did not bathe her she still had hair (her own and other dogs) all over her. She was trembling in fear for hours. She has ****** & cuts & scabs all over where they didnt use guards on the clippers. The shave they gave her is long in some spots and bare in others. It was so inconsistent that throughout her body it looked as though my all black dog was brindled. She is now terrified to be with me in the bathroom, which is embarrassing to share. However, I need her with me due to risk of falling or passing out. She now is terrified of being near the shower. Her coat may never come back in the same because they shaved her so close. Not to mention the weather being cold still. What these women did to my dog was animal abuse, unethical, and malicious.