Business ProfileforGerman Concepts

May 2022 I purchased a vehicle here and I was talked into buying a warranty for $3500 at the time of purchase.Immediately after taking delivery I noticed there was an alignment issue when driving at highway speeds. This made me question that the car had been gone over thoroughly as the salesperson stated.My next visit was for service on a loose sway bar/ noise when cornering. The service manager informs me that the warranty claim was denied for the amount of $800. I started asking question about the amount he was now trying to charge me and what exactly was getting replaced. He backpedaled and lowered the amount for what turned out to be replacing the $100 end links. No wonder the warranty claim was denied.The following visit/ last visit. I bring the car in for check engine light. The car needed a drivers side oil control valve. The service manager tells me the warranty claim was denied for $1200 repair. He then informs me the dealership ended business with this warranty company and that they are now not covering claims as a result. He says I should cancel my warranty with them and try to get a refund. For good reason I look into the repair to get my car back on the road and can't understand how a $300 part direct from ****** that has 4 bolts fastened onto the bottom of the car will cost $1200. I take the car home and purchased the part from ****** and spent 20 minutes fixing issue completely.They sold me on a warranty and then abused the warranty company by over estimating repair costs which in turn left me with denied claims. I got 0 value out of the $3500 warranty they sold me on and I have now spent several months trying to get an unknown amount back as a refund. Finally just over a month ago I finally found out what that amount will be a measly $1,700 in which Im still waiting for.If I had read a review like this to go off of I would have never stepped a foot in their door. Take it as you will my take is they have zero integrity

The vehicle purchase was in May of 2022 under previous ownership. The warranty that was sold, like any warranty, has exclusions. When German Concepts was purchased by current ownership in October of 2022, we stopped using Pinnacle warranty company because of the amount of exclusions. The previous ownership sold this vehicle and warranty. The vehicle has some modifications which the customer is aware of. Customer has had the car for over a year and put more than 10k miles when he brought the vehicle in for a diagnosis in May of 2023. There were metal shavings in the engine and the repairs were not something that were covered by the warranty. Customer cancelled the warranty and warranty company pays the prorated portion back to the customer which is $1,700. Customer asked new ownership to refund the entire $3,500. We offered to have the customer bring the vehicle to our service department to work on the car and help out with the labor costs and the customer denied the offer.