Customer ReviewsforPaul-Richard GM Center

My experience with ******************************************* has been nothing short of a disaster. After bringing in my ********** Jetta for repairs following an accident, the communication and service from this dealership were abysmal.Initially, the repair process seemed to go smoothly, but upon receiving my vehicle back, it immediately exhibited issues not present before. The car went into limp mode, and the check engine light illuminated. Upon returning to ***************************, the response from the staff, particularly ******, was shockingly dismissive. Because of ******* handling of the matter it was deemed unrelated by our insurance and we had to undergo a full investigation and PROVE that the damage was related which we did and passed with flying colors of course. Claiming incompetence in working on **********s is not only negligent but contradicts the dealership's supposed expertise in handling all makes and models.Subsequently, when a genuine issue was PROVEN AS an Exhaust ****** damaged during the incident - . This refusal to acknowledge clear evidence has left me without a car for an extended period.Furthermore, when we attempted to address these issues with the owner, ***, the experience took an even darker turn. *** was not only unhelpful but shockingly disrespectful. We couldn't help but wonder if his behavior was influenced by our status as an interracial gay couple, suspecting a possible underlying layer of racism and bigotry as he was extremely combative even though we had never spoken to him prior.What's most concerning is the complete absence of transparency regarding the Staff and their abilities, as when we dropped off our Jetta we made sure with the Body Shop Manager **** that they do in fact work on Vws and made sure that it was in good hands.My overall experience with ******************************************* has been highly disappointing, and I cannot recommend their services based on the poor communication, dismissive attitude, and potential discriminatory behavior.