Business ProfileforMeineke Car Care Center of Plainfield

10/12/23 - 10/21/23 Meineke installs used engine to repair and resolve issues with my 2016 ***** Cruze. There is a 12 months/****** miles warranty that comes with this service. I also purchased an additional 12 month warranty for $899.99.12/12/24 Car starts throwing error codes and dies. I have it towed to Meineke. They said it was the battery. I pay for parts and labor to replace battery. Within a week it has the same issues. I call Meineke and they say it needs to have the computer reset to sync with the newer engine and they don't have the capacity to do that. They recommend taking it to the dealership, so I do that.1/25/24 Car starts throwing error codes again. Take it to Meineke, they say it is a loose wire. Pick it up on 1/26/24 and drive it home. Two miles from home it does the same thing again. 1/28/24 I have the car towed to Meineke. They chase down error codes and change a few things. 2/2/24 They come to the conclusion it needs another engine. At this point they say it's gone over the ****** miles and isn't covered by the warranty. I point out the additional warranty I purchased. Technician says he will talk to the owner and get back to me. It goes a week I don't hear anything. 2/9/24 I call back and finally talk to technician again, he states "in small writing on the back of the receipt it says ****** miles". First of all, I do not have a paper receipt, i have an e-mail, and there is no back. What I have from them only says 12 months. Technician says he will go back to talk with the owner again. I e-mail him the receipt that they had sent to me, so he sees exactly what I have. Goes another week I don't hear back from him. 2/16/24 I leave a second message with a mechanic who says he has let the technician know I called and will do so again.